29 results found
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Microsoft Calendar
Our company has switched over from Google Calendar with Zoom to Microsoft Office 365. We are now using Outlook and Teams. When creating events we would like to continue to add the meeting Invite link in the Configuration Details so that it is added to the schedules of our agents calendars in Outlook. Is there an API in the works to link Microsoft Teams and Office 365 with Playvox in the same way it works with Google Email?
1 vote -
Integration with Drift
Integration with Drift chat platform https://www.drift.com/
2 votes -
Roles across all Playvox products controlled by one set and SCIM
One set of roles across all products. Must be able to have different settings so some roles have access to one product but not the other. Customize the level of access per product for each role.
These roles would be able to connect with an SCIM like Okta to do SSO, provisioning, and revoking access automatically.
1 vote -
Allow Import of Salesforce Custom Objects to Playvox
Currently the only objects that are supported by the Standard Integration are: Case, Chat, Task, Event. Our Org (and presumably, other people's orgs) use custom objects for our Service teams, thus, having the ability to import custom objects into Playvox would be critical.
1 vote -
Speed up integration page loading times
We're having particular long waiting times when clicking into see the settings of some of our integrated apps. Slack, particularly, takes 20+ seconds to fully load.
Is there anything that can be done on the backend to improve this experience?
1 vote -
Salesforce Service Cloud Messaging
My organization is moving from Zendesk Chat to Salesforce Service Cloud Messaging. Currently, Playvox WFM does not integrate with Messaging at all and cannot capture agent work activity. I would love to see the same level of integration with Messages that Playvox has with Zendesk Chat or Salesforce Chat (all associated metrics).
1 vote -
Dialpad Integration - Filter Field "Call Duration"
Our customer kineticeducation.playvox.asia wants to be able to filter by "Duration" of the call. They currently have Dialpad and want to have this option also in Playvox.
1 vote -
Salesforce Integration - Filters
Assurean Team has an integration with Salesforce and they want to have the option to add filters for Policy, Opportunity and Lead and Referral as part of the objects.
1 vote -
Allow Slack notifications to send to agents for new evaluations when "evaluated by" is turned off
We have Hide "evaluated by" field from evaluations turned on in Quality Settings and would like to keep this on while notifying agents when they have new completed evaluations to view via Slack notification
2 votes -
Intercom integration - filter by 'contact reason'
Ability to filter interactions by 'contact reason' for the Intercom connector
1 vote -
Integration with KHOROS. https://khoros.com/
Integration with KHOROS. https://khoros.com/
1 vote -
Integration with Servicenow
We need more fields to filtering the data from customer table and need to add more tables , not only incident.
We need to ability to all custom fields and tables to the filter data and interactions.
For example : from incident table we need to add - incident - ucustomer.ucontact_type field.1 vote -
Zendesk tags
In PlayVox we can see only one tag added, but in fact there are can be mane tags:
https://flmst.net/s/smew8xc8ZMtAkbp/preview1 vote -
Integration with Gong
Would like to be able to pull audio from Gong into Playvox for evaluation.
1 vote -
Sync users without changing their name or anything else in account info
This happens when syncing users with the Zendesk integration. Their names are changed to match the names they have in Zendesk, however this is troublesome for working with the users as they can be very different or difficult to locate.
So, it would be great if we could sync them without having to correct all the names to what they were, afterwards.
2 votes -
Cloudtalk integration for Quality Assessment
It would be great if we can have the integration with Cloudtalk for quality assessment.
1 vote -
Zendesk - PDF's, HTML or Hyperlinks shared in Zendesk
Pictures, PDF's, HTML or Hyperlinks shared in Zendesk are not showed in tickets from Zendesk into Playvox.
In this case, it's 'ChatMessage.' Playvox does not enter email for those types of messages.
Would be great to see those.2 votes -
HelpDesk Integration
Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.
2 votes -
Show linked cases
Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.
1 vote -
modify/change tab names for Zoom Integration
Possibility to modify/change tab names for Zoom Integration
1 vote
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