26 results found
Salesforce Service Cloud Messaging
My organization is moving from Zendesk Chat to Salesforce Service Cloud Messaging. Currently, Playvox WFM does not integrate with Messaging at all and cannot capture agent work activity. I would love to see the same level of integration with Messages that Playvox has with Zendesk Chat or Salesforce Chat (all associated metrics).1 vote
Dialpad Integration - Filter Field "Call Duration"
Our customer kineticeducation.playvox.asia wants to be able to filter by "Duration" of the call. They currently have Dialpad and want to have this option also in Playvox.1 vote
Salesforce Integration - Filters
Assurean Team has an integration with Salesforce and they want to have the option to add filters for Policy, Opportunity and Lead and Referral as part of the objects.1 vote
Integration with Drift
Integration with Drift chat platform https://www.drift.com/1 voteAcknowleged · 0 comments · Custom · Admin →
Allow Slack notifications to send to agents for new evaluations when "evaluated by" is turned off
We have Hide "evaluated by" field from evaluations turned on in Quality Settings and would like to keep this on while notifying agents when they have new completed evaluations to view via Slack notification1 vote
Integration with KHOROS. https://khoros.com/
Integration with KHOROS. https://khoros.com/1 vote
Intercom integration - filter by 'contact reason'
Ability to filter interactions by 'contact reason' for the Intercom connector1 vote
Integration with Servicenow
We need more fields to filtering the data from customer table and need to add more tables , not only incident.
We need to ability to all custom fields and tables to the filter data and interactions.
For example : from incident table we need to add - incident - ucustomer.ucontact_type field.1 vote
In PlayVox we can see only one tag added, but in fact there are can be mane tags:
Integration with Gong
Would like to be able to pull audio from Gong into Playvox for evaluation.1 vote
Sync users without changing their name or anything else in account info
This happens when syncing users with the Zendesk integration. Their names are changed to match the names they have in Zendesk, however this is troublesome for working with the users as they can be very different or difficult to locate.
So, it would be great if we could sync them without having to correct all the names to what they were, afterwards.2 votes
Cloudtalk integration for Quality Assessment
It would be great if we can have the integration with Cloudtalk for quality assessment.1 vote
Zendesk - PDF's, HTML or Hyperlinks shared in Zendesk
Pictures, PDF's, HTML or Hyperlinks shared in Zendesk are not showed in tickets from Zendesk into Playvox.
In this case, it's 'ChatMessage.' Playvox does not enter email for those types of messages.
Would be great to see those.2 votes
Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.2 votes
Show linked cases
Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.1 vote
modify/change tab names for Zoom Integration
Possibility to modify/change tab names for Zoom Integration1 voteAcknowleged · 1 comment · Custom · Admin →
Bring in Sales QA process from Salesforce into Playvox
We use Salesforce and would like Playvox to pull in opportunities as evaluation objects3 votes
Accept HTML as a metadata field for custom API Integration
We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.
Is this something that can be accommodated because it affects the user experience a lot.2 votesAcknowleged · 0 comments · Custom · Admin →
Customisable report sent via slack
The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable1 vote
Groups and teams from Intercom
I want to use my Group/Team hierarchy from Intercom inside Playvox. Right now, we can't use these groups/teams for Quality filters. I would also like those groups/teams to be displayed under the General Info tab.1 vote
- Don't see your idea?