Would like to be able to pull audio from Gong into Playvox for evaluation.

This happens when syncing users with the Zendesk integration. Their names are changed to match the names they have in Zendesk, however this is troublesome for working with the users as they can be very different or difficult to locate.

So, it would be great if we could sync them without having to correct all the names to what they were, afterwards.

It would be great if we can have the integration with Cloudtalk for quality assessment.

Pictures, PDF's, HTML or Hyperlinks shared in Zendesk are not showed in tickets from Zendesk into Playvox.

In this case, it's 'ChatMessage.' Playvox does not enter email for those types of messages.
Would be great to see those.

Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.

Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

Possibility to modify/change tab names for Zoom Integration

We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

Is this something that can be accommodated because it affects the user experience a lot.

I want to use my Group/Team hierarchy from Intercom inside Playvox. Right now, we can't use these groups/teams for Quality filters. I would also like those groups/teams to be displayed under the General Info tab.

www.gladly.com

https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

It would be great to have an integration with Liveperson

Images shared in LiveChat conversations are not shown in Playvox. Would be great to at least have a link to the images.

I would love a Glia integration in Playvox!