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Improvements to existing or requests for new integrations with Playvox

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10 results found

  1. Ordering of metadata of custom integrations from UI

    AS IS:
    I create an integration using REST API and add metadata to it.
    If I need to add a new metadata field and I can only add it to the end of the list using REST API.

    TO DO:
    Allow adding metadata to custom integrations from UI and change its ordering. Or at least allow to specify the order of metadata field via REST API.

    1 vote

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    1 comment  ·  New  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your ideas with us! 

    Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community. 

    Karina from Product

  2. Call Back Functionality Reporting

    We have introduced call back functionality in our inbound call centre and it would be fantastic if there was a report in Playvox which captures the amount of call backs that have been made

    2 votes

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    Acknowleged  ·  0 comments  ·  New  ·  Admin →
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  3. Microsoft Calendar

    Our company has switched over from Google Calendar with Zoom to Microsoft Office 365. We are now using Outlook and Teams. When creating events we would like to continue to add the meeting Invite link in the Configuration Details so that it is added to the schedules of our agents calendars in Outlook. Is there an API in the works to link Microsoft Teams and Office 365 with Playvox in the same way it works with Google Email?

    1 vote

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    Acknowleged  ·  0 comments  ·  New  ·  Admin →
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  4. Speed up integration page loading times

    We're having particular long waiting times when clicking into see the settings of some of our integrated apps. Slack, particularly, takes 20+ seconds to fully load.

    Is there anything that can be done on the backend to improve this experience?

    1 vote

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  5. Dialpad Integration - Filter Field "Call Duration"

    Our customer kineticeducation.playvox.asia wants to be able to filter by "Duration" of the call. They currently have Dialpad and want to have this option also in Playvox.

    1 vote

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  6. Salesforce Integration - Filters

    Assurean Team has an integration with Salesforce and they want to have the option to add filters for Policy, Opportunity and Lead and Referral as part of the objects.

    1 vote

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  7. Integration with KHOROS. https://khoros.com/

    Integration with KHOROS. https://khoros.com/

    1 vote

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  8. HelpDesk Integration

    Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.

    3 votes

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  9. Cloudtalk integration for Quality Assessment

    It would be great if we can have the integration with Cloudtalk for quality assessment.

    1 vote

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  10. Show linked cases

    Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

    1 vote

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