15 results found
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Ordering of metadata of custom integrations from UI
AS IS:
I create an integration using REST API and add metadata to it.
If I need to add a new metadata field and I can only add it to the end of the list using REST API.TO DO:
Allow adding metadata to custom integrations from UI and change its ordering. Or at least allow to specify the order of metadata field via REST API.1 voteHi there!
Thank you for sharing your ideas with us!
Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
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Call Back Functionality Reporting
We have introduced call back functionality in our inbound call centre and it would be fantastic if there was a report in Playvox which captures the amount of call backs that have been made
2 votes -
Zendesk Playvox App icon to reflect colour of status
Our agents currently use the Playvox app within Zendesk to choose from a list of statuses/tasks to indicate what they are working on. We would love if the colour corresponding to what they have selected to appear on the Playvox app icon to indicate their status without actually needing to open the widget. For example, if on a break status, the colour is yellow - an agent could view at a glance that their Playvox icon is yellow and therefore in a break status without needing to click into it to confirm.
1 vote -
Microsoft Calendar
Our company has switched over from Google Calendar with Zoom to Microsoft Office 365. We are now using Outlook and Teams. When creating events we would like to continue to add the meeting Invite link in the Configuration Details so that it is added to the schedules of our agents calendars in Outlook. Is there an API in the works to link Microsoft Teams and Office 365 with Playvox in the same way it works with Google Email?
1 vote -
Speed up integration page loading times
We're having particular long waiting times when clicking into see the settings of some of our integrated apps. Slack, particularly, takes 20+ seconds to fully load.
Is there anything that can be done on the backend to improve this experience?
1 vote -
Dialpad Integration - Filter Field "Call Duration"
Our customer kineticeducation.playvox.asia wants to be able to filter by "Duration" of the call. They currently have Dialpad and want to have this option also in Playvox.
1 vote -
Salesforce Integration - Filters
Assurean Team has an integration with Salesforce and they want to have the option to add filters for Policy, Opportunity and Lead and Referral as part of the objects.
1 vote -
Integration with KHOROS. https://khoros.com/
Integration with KHOROS. https://khoros.com/
1 vote -
Integration with Gong
Would like to be able to pull audio from Gong into Playvox for evaluation.
1 vote -
HelpDesk Integration
Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.
3 votes -
Cloudtalk integration for Quality Assessment
It would be great if we can have the integration with Cloudtalk for quality assessment.
1 vote -
Show linked cases
Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.
1 vote -
1 vote
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1 vote
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1 vote
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