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17 results found

  1. AS IS:
    I create an integration using REST API and add metadata to it.
    If I need to add a new metadata field and I can only add it to the end of the list using REST API.

    TO DO:
    Allow adding metadata to custom integrations from UI and change its ordering. Or at least allow to specify the order of metadata field via REST API.

    1 vote

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  2. AS IS:
    I create an integration using REST API and add metadata to it.
    If I need to add a new metadata field and I can only add it to the end of the list using REST API.

    TO DO:
    Allow adding metadata to custom integrations from UI and change its ordering. Or at least allow to specify the order of metadata field via REST API.

    1 vote

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  3. We have introduced call back functionality in our inbound call centre and it would be fantastic if there was a report in Playvox which captures the amount of call backs that have been made

    1 vote

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  4. Our agents currently use the Playvox app within Zendesk to choose from a list of statuses/tasks to indicate what they are working on. We would love if the colour corresponding to what they have selected to appear on the Playvox app icon to indicate their status without actually needing to open the widget. For example, if on a break status, the colour is yellow - an agent could view at a glance that their Playvox icon is yellow and therefore in a break status without needing to click into it to confirm.

    1 vote

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  5. Our company has switched over from Google Calendar with Zoom to Microsoft Office 365. We are now using Outlook and Teams. When creating events we would like to continue to add the meeting Invite link in the Configuration Details so that it is added to the schedules of our agents calendars in Outlook. Is there an API in the works to link Microsoft Teams and Office 365 with Playvox in the same way it works with Google Email?

    1 vote

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  6. We're having particular long waiting times when clicking into see the settings of some of our integrated apps. Slack, particularly, takes 20+ seconds to fully load.

    Is there anything that can be done on the backend to improve this experience?

    1 vote

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  7. My organization is moving from Zendesk Chat to Salesforce Service Cloud Messaging. Currently, Playvox WFM does not integrate with Messaging at all and cannot capture agent work activity. I would love to see the same level of integration with Messages that Playvox has with Zendesk Chat or Salesforce Chat (all associated metrics).

    1 vote

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  8. Our customer kineticeducation.playvox.asia wants to be able to filter by "Duration" of the call. They currently have Dialpad and want to have this option also in Playvox.

    1 vote

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  9. Assurean Team has an integration with Salesforce and they want to have the option to add filters for Policy, Opportunity and Lead and Referral as part of the objects.

    1 vote

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  10. 1 vote

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  11. Would like to be able to pull audio from Gong into Playvox for evaluation.

    1 vote

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  12. Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.

    3 votes

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  13. It would be great if we can have the integration with Cloudtalk for quality assessment.

    1 vote

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  14. Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

    1 vote

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  15. 1 vote

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  16. 1 vote

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  17. 1 vote

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