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Improvements to existing or requests for new integrations with Playvox

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36 results found

  1. Integration with Servicenow

    We need more fields to filtering the data from customer table and need to add more tables , not only incident.
    We need to ability to all custom fields and tables to the filter data and interactions.
    For example : from incident table we need to add - incident - ucustomer.ucontact_type field.

    1 vote

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  2. Zendesk tags

    In PlayVox we can see only one tag added, but in fact there are can be mane tags:
    https://flmst.net/s/smew8xc8ZMtAkbp/preview

    1 vote

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  3. Integration with Gong

    Would like to be able to pull audio from Gong into Playvox for evaluation.

    1 vote

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  4. Cloudtalk integration for Quality Assessment

    It would be great if we can have the integration with Cloudtalk for quality assessment.

    1 vote

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  5. Show linked cases

    Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

    1 vote

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  6. Sync users without changing their name or anything else in account info

    This happens when syncing users with the Zendesk integration. Their names are changed to match the names they have in Zendesk, however this is troublesome for working with the users as they can be very different or difficult to locate.

    So, it would be great if we could sync them without having to correct all the names to what they were, afterwards.

    2 votes

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  7. Zendesk - PDF's, HTML or Hyperlinks shared in Zendesk

    Pictures, PDF's, HTML or Hyperlinks shared in Zendesk are not showed in tickets from Zendesk into Playvox.

    In this case, it's 'ChatMessage.' Playvox does not enter email for those types of messages.
    Would be great to see those.

    2 votes

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  8. HelpDesk Integration

    Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.

    3 votes

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  9. Customisable report sent via slack

    The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable

    1 vote

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  10. modify/change tab names for Zoom Integration

    Possibility to modify/change tab names for Zoom Integration

    1 vote

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  11. Accept HTML as a metadata field for custom API Integration

    We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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  12. Bring in Sales QA process from Salesforce into Playvox

    We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

    3 votes

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  13. Integration with Gladly

    www.gladly.com

    1 vote

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  14. Integration with Amazon Connect

    https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

    1 vote

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  15. Integrations with Hubspot

    1 vote

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  16. Add link to image shared during a LiveChat interaction

    Images shared in LiveChat conversations are not shown in Playvox. Would be great to at least have a link to the images.

    1 vote

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