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Improvements to existing or requests for new integrations with Playvox

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26 results found

  1. Sync users without changing their name or anything else in account info

    This happens when syncing users with the Zendesk integration. Their names are changed to match the names they have in Zendesk, however this is troublesome for working with the users as they can be very different or difficult to locate.

    So, it would be great if we could sync them without having to correct all the names to what they were, afterwards.

    2 votes

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    Acknowleged  ·  0 comments  ·  Existing  ·  Admin →
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  2. HelpDesk Integration

    Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.

    3 votes

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  3. Customisable report sent via slack

    The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable

    1 vote

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  4. modify/change tab names for Zoom Integration

    Possibility to modify/change tab names for Zoom Integration

    1 vote

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  5. Accept HTML as a metadata field for custom API Integration

    We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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  6. Bring in Sales QA process from Salesforce into Playvox

    We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

    3 votes

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