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Improvements to existing or requests for new integrations with Playvox

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5 results found

  1. Integration with Drift

    Integration with Drift chat platform https://www.drift.com/

    2 votes

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    Acknowleged  ·  1 comment  ·  Custom  ·  Admin →
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  2. Accept HTML as a metadata field for custom API Integration

    We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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    Acknowleged  ·  0 comments  ·  Custom  ·  Admin →
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  3. Extended integration with ServiceNow

    We would like to have both "Global Category" and "Global Subcategory" fields imported as a filter in Playvox.

    1 vote

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  4. Allow Import of Salesforce Custom Objects to Playvox

    Currently the only objects that are supported by the Standard Integration are: Case, Chat, Task, Event. Our Org (and presumably, other people's orgs) use custom objects for our Service teams, thus, having the ability to import custom objects into Playvox would be critical.

    1 vote

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  5. modify/change tab names for Zoom Integration

    Possibility to modify/change tab names for Zoom Integration

    1 vote

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