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  1. We need to create a filter to find interactions with Bad ratings from customer from Kustomer platform,
    There is a filter 'CSAT attitude 2.0' on site: https://glovovl.playvox.com/activity", but it doesn't show results,

    Could you please add a tag "subreasons of CSAT 2.0." into the filter group 'Csat Secondary Question (CF)' ?

    2 votes

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    Prioritized  ·  1 comment  ·  Custom  ·  Admin →
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  2. Integration with Drift chat platform https://www.drift.com/

    2 votes

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    Acknowleged  ·  1 comment  ·  Custom  ·  Admin →
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  3. We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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    Acknowleged  ·  0 comments  ·  Custom  ·  Admin →
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  4. We would like to have both "Global Category" and "Global Subcategory" fields imported as a filter in Playvox.

    1 vote

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    Under Review  ·  0 comments  ·  Custom  ·  Admin →
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  5. Currently the only objects that are supported by the Standard Integration are: Case, Chat, Task, Event. Our Org (and presumably, other people's orgs) use custom objects for our Service teams, thus, having the ability to import custom objects into Playvox would be critical.

    1 vote

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    Under Review  ·  0 comments  ·  Custom  ·  Admin →
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  6. Possibility to modify/change tab names for Zoom Integration

    1 vote

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    Acknowleged  ·  1 comment  ·  Custom  ·  Admin →
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