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  1. Pictures, PDF's, HTML or Hyperlinks shared in Zendesk are not showed in tickets from Zendesk into Playvox.

    In this case, it's 'ChatMessage.' Playvox does not enter email for those types of messages.
    Would be great to see those.

    2 votes

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  2. Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.

    2 votes

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  3. Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

    1 vote

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  4. Possibility to modify/change tab names for Zoom Integration

    1 vote

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  5. We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

    3 votes

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  6. We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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  7. 1 vote

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  8. 1 vote

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  9. 1 vote

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  10. Images shared in LiveChat conversations are not shown in Playvox. Would be great to at least have a link to the images.

    1 vote

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