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Teams from Intercom

I want to use my Team hierarchy from Intercom inside Playvox. Right now, we can't use these teams for Quality filters. I would also like those teams to be displayed under the General Info tab.

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This idea was split into a new idea: Groups from Intercom
Lucho Molina shared this idea  ·   ·  Report…  ·  Admin →

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  • Cameron Mackinnon commented  ·   ·  Report

    I want to be able to filter my evaluations based on the Intercom Groups/Teams hierarchy. We have multiple agents from different countries/timezones that we have set up in Intercom and I want to be able to evaluate and filter Conversations in PlayVox using the same hierarchy and Teams set up.