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Intercom integration - filter by 'contact reason'

Ability to filter interactions by 'contact reason' for the Intercom connector

1 vote

AdminIsa Xavier (CSM, Playvox) shared this idea · Nov 25, 2022 · Report… · Admin →

Acknowleged · Jun 9, 2023

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AdminPaulina Restrepo (Product Manager, Playvox) commented · May 29, 2024 12:52 PM · Report

Hey!
May I ask if the "contact reason" is a field or a category wihtin Intercom?

Thank you for your help :)

Regards,

Pauli.

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AdminIsa Xavier (CSM, Playvox) commented · July 18, 2023 5:40 AM · Report

In addition, it would be ideal if the data field ("contact reason") can be captured automatically in the Scorecard. Currently, the workaround in use is to add a Scorecard custom field to get it captured, but it is still manual and susceptible to errors.

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