Allow Slack notifications to send to agents for new evaluations when "evaluated by" is turned off
We have Hide "evaluated by" field from evaluations turned on in Quality Settings and would like to keep this on while notifying agents when they have new completed evaluations to view via Slack notification
3
votes
Christine
shared this idea
Hey!
I'm excited to announce that this feature has been completed and released!
If the "hide evaluated by" option is enabled within the Playvox settings, agents will not be able to see the evaluator's name or the name of the user who closed a dispute their dispute.
Please let me know your thoughts on this new experience and if it aligns with your needs!
Warm regards,
Pauli :)
