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Groups from Intercom

I want to use my Group hierarchy from Intercom inside Playvox. Right now, we can't use these groups for Quality filters. I would also like those groups to be displayed under the General Info tab.

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Lucho Molina shared this idea  ·   ·  Report…  ·  Admin →
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  • Cameron Mackinnon commented  ·   ·  Report

    I want to be able to filter my evaluations based on the Intercom Groups/Teams hierarchy. We have multiple agents from different countries/timezones that we have set up in Intercom and I want to be able to evaluate and filter Conversations in PlayVox using the same hierarchy and Teams set up.