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Improvements to existing or requests for new integrations with Playvox

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10 results found

  1. Allow Slack notifications to send to agents for new evaluations when "evaluated by" is turned off

    We have Hide "evaluated by" field from evaluations turned on in Quality Settings and would like to keep this on while notifying agents when they have new completed evaluations to view via Slack notification

    2 votes

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    Acknowleged  ·  0 comments  ·  Existing  ·  Admin →
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  2. Intercom integration - filter by 'contact reason'

    Ability to filter interactions by 'contact reason' for the Intercom connector

    1 vote

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    Acknowleged  ·  1 comment  ·  Existing  ·  Admin →
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  3. Integration with Servicenow

    We need more fields to filtering the data from customer table and need to add more tables , not only incident.
    We need to ability to all custom fields and tables to the filter data and interactions.
    For example : from incident table we need to add - incident - ucustomer.ucontact_type field.

    1 vote

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  4. Zendesk tags

    In PlayVox we can see only one tag added, but in fact there are can be mane tags:
    https://flmst.net/s/smew8xc8ZMtAkbp/preview

    1 vote

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  5. Sync users without changing their name or anything else in account info

    This happens when syncing users with the Zendesk integration. Their names are changed to match the names they have in Zendesk, however this is troublesome for working with the users as they can be very different or difficult to locate.

    So, it would be great if we could sync them without having to correct all the names to what they were, afterwards.

    2 votes

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  6. Zendesk - PDF's, HTML or Hyperlinks shared in Zendesk

    Pictures, PDF's, HTML or Hyperlinks shared in Zendesk are not showed in tickets from Zendesk into Playvox.

    In this case, it's 'ChatMessage.' Playvox does not enter email for those types of messages.
    Would be great to see those.

    2 votes

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  7. Bring in Sales QA process from Salesforce into Playvox

    We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

    3 votes

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  8. Customisable report sent via slack

    The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable

    1 vote

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  9. Groups and teams from Intercom

    I want to use my Group/Team hierarchy from Intercom inside Playvox. Right now, we can't use these groups/teams for Quality filters. I would also like those groups/teams to be displayed under the General Info tab.

    1 vote

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    Started  ·  1 comment  ·  Existing  ·  Admin →
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  10. Add link to image shared during a LiveChat interaction

    Images shared in LiveChat conversations are not shown in Playvox. Would be great to at least have a link to the images.

    1 vote

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