13 results found
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Microsoft Calendar
Our company has switched over from Google Calendar with Zoom to Microsoft Office 365. We are now using Outlook and Teams. When creating events we would like to continue to add the meeting Invite link in the Configuration Details so that it is added to the schedules of our agents calendars in Outlook. Is there an API in the works to link Microsoft Teams and Office 365 with Playvox in the same way it works with Google Email?
1 vote -
Speed up integration page loading times
We're having particular long waiting times when clicking into see the settings of some of our integrated apps. Slack, particularly, takes 20+ seconds to fully load.
Is there anything that can be done on the backend to improve this experience?
1 vote -
Salesforce Service Cloud Messaging
My organization is moving from Zendesk Chat to Salesforce Service Cloud Messaging. Currently, Playvox WFM does not integrate with Messaging at all and cannot capture agent work activity. I would love to see the same level of integration with Messages that Playvox has with Zendesk Chat or Salesforce Chat (all associated metrics).
1 vote -
Dialpad Integration - Filter Field "Call Duration"
Our customer kineticeducation.playvox.asia wants to be able to filter by "Duration" of the call. They currently have Dialpad and want to have this option also in Playvox.
1 vote -
Salesforce Integration - Filters
Assurean Team has an integration with Salesforce and they want to have the option to add filters for Policy, Opportunity and Lead and Referral as part of the objects.
1 vote -
Integration with KHOROS. https://khoros.com/
Integration with KHOROS. https://khoros.com/
1 vote -
Integration with Gong
Would like to be able to pull audio from Gong into Playvox for evaluation.
1 vote -
HelpDesk Integration
Please consider adding integration with HelpDesk. It is a product from LiveChat which you already have integration.
3 votes -
Cloudtalk integration for Quality Assessment
It would be great if we can have the integration with Cloudtalk for quality assessment.
1 vote -
Show linked cases
Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.
1 vote -
1 vote
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1 vote
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1 vote
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