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Improvements to existing or requests for new integrations with Playvox

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29 results found

  1. Bring in Sales QA process from Salesforce into Playvox

    We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

    3 votes

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    Acknowleged  ·  0 comments  ·  Existing  ·  Admin →
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  2. Accept HTML as a metadata field for custom API Integration

    We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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  3. Customisable report sent via slack

    The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable

    1 vote

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  4. Groups and teams from Intercom

    I want to use my Group/Team hierarchy from Intercom inside Playvox. Right now, we can't use these groups/teams for Quality filters. I would also like those groups/teams to be displayed under the General Info tab.

    1 vote

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    Started  ·  1 comment  ·  Existing  ·  Admin →
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  5. Integration with Gladly

    www.gladly.com

    1 vote

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  6. Integration with Amazon Connect

    https://docs.aws.amazon.com/connect/latest/adminguide/what-is-amazon-connect.html

    1 vote

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  7. Integrations with Hubspot

    1 vote

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  8. Add link to image shared during a LiveChat interaction

    Images shared in LiveChat conversations are not shown in Playvox. Would be great to at least have a link to the images.

    1 vote

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  9. Integration with Glia

    I would love a Glia integration in Playvox!

    1 vote

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