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Improvements to existing or requests for new integrations with Playvox

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26 results found

  1. Cloudtalk integration for Quality Assessment

    It would be great if we can have the integration with Cloudtalk for quality assessment.

    1 vote

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    Acknowleged  ·  0 comments  ·  New  ·  Admin →
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  2. Bring in Sales QA process from Salesforce into Playvox

    We use Salesforce and would like Playvox to pull in opportunities as evaluation objects

    3 votes

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    Acknowleged  ·  1 comment  ·  Existing  ·  Admin →
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  3. Show linked cases

    Show the related case linked to original case per interaction. This is also available in Salesforce as per highlighted in the attached.

    1 vote

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  4. modify/change tab names for Zoom Integration

    Possibility to modify/change tab names for Zoom Integration

    1 vote

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    Acknowleged  ·  1 comment  ·  Custom  ·  Admin →
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  5. Accept HTML as a metadata field for custom API Integration

    We see that the Playvox Interaction only seems capable of taking “strings” based on documentation. We have emails that contains HTML.

    Is this something that can be accommodated because it affects the user experience a lot.

    2 votes

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  6. Customisable report sent via slack

    The weekly quality report sent via slack can't be customised. That would be really useful if it was possible to select which report to send via slack and also it would be good if it was customisable

    1 vote

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