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  1. It would be great to be able to upload a CSV file with changes to users in bulk, rather than doing individually, or via teams and doing a team upload.

    In previous quality systems we were able to download all the users details (as we can in Playvox) but them edit the file with the required changes and then reload this as an update file to bulk update all the required account, including deactivating accounts in bulk.

    At present managing the 1000s of users we have across our various sites is hugely time consuming and often means out user data…

    4 votes

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  2. Deactivate Team Leaders via OKTA when they are assigned to a team without going into Playvox to deactivate/remove them from a team.

    6 votes

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  3. The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).

    For filters, some places require us to click "Done" whereas in other places is not required.

    2 votes

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  4. Have a dark mode option within Playvox

    2 votes

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  5. Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
    If at least Super_Admins had the option to completely delete users, this would solve that issue.

    2 votes

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  6. Automation of the export metrics by time. For example instead of manually exporting the QA metrics every x amount of time, there should be a feature were we could stablish a time parameter and the metrics would be dowloaded to an excel or google sheets automatically.

    1 vote

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    0 comments  ·  Export Center  ·  Flag idea as inappropriate…  ·  Admin →

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  7. If a default role has been edited, it would be great if there was a tag or note next to the role to 1 )Indicate it was edited, 2) The changed settings to be highlighted in red or similar to see what is different.

    6 votes

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  8. Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,

    1 vote

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  9. The "The export process may take some time depending on the number of evaluations filtered. You will receive a notification when it's finished" message blocks the menubar every time a file is exported. Have to wait for it to clear every time.

    The export behavior is also inconsistent on the platform. In some places, the file is directly downloaded whereas others requires us to go through export center.

    1 vote

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  10. Playvox API doesn't have information on which evaluations were deleted. Thus we cannot efficiently removed deleted evaluations from our internal database. The team has to recurrently compare the Playvox and Internal datasets and remove those not present in the Playvox dataset. This is resource expensive.

    1 vote

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  11. Ability to add more than 60 team leaders to a team.

    1 vote

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    0 comments  ·  Teams Management  ·  Flag idea as inappropriate…  ·  Admin →

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  12. It would be great if all PV sites (PV, Domo, Idea portal) can be accessed with a single login

    3 votes

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  13. Include Daylight Savings Time on our Time Zone Options and having the option for the time to change automatically with daylight savings time.

    5 votes

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    Started  ·  0 comments  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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  14. When exporting active users in User Management, it would be useful for it to include the user ID as it is seen in the URL (e.g. the user ID for this profile https://nubankmx.playvox.com/user-management/61f9ab92f605f7 , would be 61f9ab92f605f7 )

    1 vote

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  15. Have a search bar when clicking on Notifications in order to be able to search by key words or Agents name

    2 votes

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  16. Option to clone roles between PlayVox instances. When a role is created or updated in one instances, there should be an option to clone this into another PlayVox instance. It takes a lot of time to create/update the same role when a company has several PlayVox instances (e.g. we currently have 24 instances and about 30-40 different roles that need to be added/updated in each instance manually).

    3 votes

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  17. We have provisioning set up in our Okta application integration with Playvox and have created a number of Okta groups that need pushing to the Playvox tenant too. Currently this fails with an error below.

    We've had a call with support and this requires some product work and a new endpoint to be enabled to allow for group push.

    "Forbidden. Errors reported by remote server: Invalid JSON: Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (String)"<html><title>403: Forbidden</title><body>403: Forbidden</body></html>"; line: 1, column: 2]"

    1 vote

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  18. It would be helpful to be able to filter Announcements by agent, both in the Sent and the Inbox sections.

    1 vote

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  19. My QA team has 6 different scorecards and individual calibration sessions for each scorecard. It would save time and reduce errors if I were able to create distribution lists instead of typing their names out every time.

    2 votes

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