Have a dark mode option within Playvox

Ability to add more than 60 team leaders to a team.

Deactivate Team Leaders via OKTA when they are assigned to a team without going into Playvox to deactivate/remove them from a team.

All caps being used throughout the platform impacts readability.QAs especially struggle reading feedback options as they are all caps. The only place all caps might be suitable are headers and titles.

Allow Super Admin to edit other Super Admin user's custom fields. I recently needed to move a Super Admin to a new job code (via custom field) and I was not able to edit anything.

Do not reset the filters when revisiting the page. For example in Dispute Reports, when I review the dispute it opens in the same tab. When I go back to the previous page it resets the filter and have to redo them. This behavior is also inconsistent across the platform as some pages do remember filter settings.

How Teams are sorted is inconsistent between pages. Evaluations page, Reports page, User settings page in User Management, and Teams settings all have different sorting order. Make it consistent in alphabetical order

Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,

The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).

For filters, some places require us to click "Done" whereas in other places is not required.

Playvox API doesn't have information on which evaluations were deleted. Thus we cannot efficiently removed deleted evaluations from our internal database. The team has to recurrently compare the Playvox and Internal datasets and remove those not present in the Playvox dataset. This is resource expensive.

We have many users who share the same name but they cannot be distinguished throughout the platform. There should be a way to also view their usernames so we can select the appropriate users.

I attached a list of users who share the same name on our platform.

Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.

Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
If at least Super_Admins had the option to completely delete users, this would solve that issue.

Have a search bar when clicking on Notifications in order to be able to search by key words or Agents name

If a default role has been edited, it would be great if there was a tag or note next to the role to 1 )Indicate it was edited, 2) The changed settings to be highlighted in red or similar to see what is different.

It would be great if all PV sites (PV, Domo, Idea portal) can be accessed with a single login

When exporting active users in User Management, it would be useful for it to include the user ID as it is seen in the URL (e.g. the user ID for this profile https://nubankmx.playvox.com/user-management/61f9ab92f605f7 , would be 61f9ab92f605f7 )

Option to clone roles between PlayVox instances. When a role is created or updated in one instances, there should be an option to clone this into another PlayVox instance. It takes a lot of time to create/update the same role when a company has several PlayVox instances (e.g. we currently have 24 instances and about 30-40 different roles that need to be added/updated in each instance manually).