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  1. Allow Super Admin to edit other Super Admin user's custom fields. I recently needed to move a Super Admin to a new job code (via custom field) and I was not able to edit anything.

    1 vote

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    Acknowleged  ·  0 comments  ·  Roles Management/Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

    1 vote

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    Acknowleged  ·  0 comments  ·  Roles Management/Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.

    1 vote

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    Under Review  ·  0 comments  ·  Roles Management/Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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  4. If a default role has been edited, it would be great if there was a tag or note next to the role to 1 )Indicate it was edited, 2) The changed settings to be highlighted in red or similar to see what is different.

    6 votes

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    Started  ·  1 comment  ·  Roles Management/Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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