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5 results found

  1. Request to add dropdown menu in Playvox to select the sites for evaluation.

    Hi Team,

    Requesting to extend the feature to have a Dropdown menu for switching multi-sites in Playvox.
    By default, Playvox for super admin has a dropdown menu to select the sites for evaluation.
    It will be helpful if a dropdown menu be added for the normal Quality Evaluators (Analyst) account too.

    1 vote

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    0 comments  ·  Roles Management/Permissions  ·  Admin →
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    Acknowleged  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    Thank you for sharing your ideas with us! 

    Rest assured that your idea will be carefully evaluated alongside others.

    If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  2. Roles across all Playvox products controlled by one set and SCIM

    One set of roles across all products. Must be able to have different settings so some roles have access to one product but not the other. Customize the level of access per product for each role.

    These roles would be able to connect with an SCIM like Okta to do SSO, provisioning, and revoking access automatically.

    2 votes

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    Acknowleged  ·  0 comments  ·  Roles Management/Permissions  ·  Admin →
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  3. Access to an overview of all roles and their access

    It would be super helpful to be able to view a table of all roles and what access they each have as an overview, rather than having to go in and out of every role to see who does and doesn't have access, especially when I'm overseeing several instances of Playvox across different countries, a table for each country would make these tasks much quicker.

    1 vote

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    Acknowleged  ·  0 comments  ·  Roles Management/Permissions  ·  Admin →
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  4. Ability to grant multiple roles to a user

    Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

    1 vote

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  5. Roles

    Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.

    1 vote

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    Under Review  ·  0 comments  ·  Roles Management/Permissions  ·  Admin →
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