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  1. Currently we receive an error in OKTA once we try to deactivate the user who has assigned workload. The workload might be 100% complete, archived or from last year. In order to eliminate the error and allow user deactivation we need to go in and do the workload deletion one by one, it gets quite extensive as if the user have been working for a while they might have a lot of workloads assigned.

    5 votes

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    Started  ·  1 comment  ·  User Management  ·  Admin →
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  2. We would like to see at least one additional level of hierarchy on top of Teams in Playvox. If you are working with several bigger regional teams or clients in one Playvox instance, we would want a Group level for the regional client and below that Teams to Group agents with their Supervisors. Currently we would need separate instances for those cases which means we will loose out on comparing between Groups in the Playvox reporting. Also ross-group calibrations are more difficult.

    3 votes

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    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  3. The settings allow the deactivation of a high (unlimited) amount of users, but there is no option to revert it or activate users vía .csv file, just one by one which is very time-consuming.

    1 vote

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    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  4. We have experienced in the past the following problem: The system allows to create a user profile even if it already exists, this is called "cloned user", however we cannot edit certain fields of the cloned user profile neither can we access the original user and edit from there. Solution: Ability to edit those fields in the profile of either the cloned user or the original user, or inability for us to create "cloned users" (unless cloned users are needed for another purpose).

    1 vote

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    Hi there!

    Thank you for sharing your valuable ideas with us! 

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  5. Bulk updates are limited to a total of 300 agents in the same file which isn´t a sufficient amount for our BPO groups so we have to update one group through several files what makes it very inefficient.

    1 vote

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  6. Currently this can be a string of random numbers or different formatting for dates. Hard to manage start times this way. Ideally this would be a calendar pop-up so all users start dates are formatted the same on the export.

    1 vote

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    Great news! 🎉 Your idea is moving forward!🎉

    Supporting custom date fields is now part of our roadmap. We're excited to bring your vision to life and appreciate your valuable contribution.

    Stay tuned for updates as we work to make it a reality!😊

    Karina from Product

  7. Its very time consuming and frustrating to have to remove everyone from 'All Users' everytime we create new accounts, along with manually sending invites, its another step to the process.

    We don't want the All Users team, but have been told we have to have it, yet we remove everyone from it, can all users going to this team be an option rather than automatic?

    2 votes

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  8. Employee id field is available and can be filled in the User Details section but is not visible in the Edit User page after saving it. We need to enter again in the User details section to view it. Moreover, the field is not available to display in the Manage Users table, even if it's included in the .xls file after data export.

    1 vote

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  9. At present its a painful process to create accounts and then have to manually go into another screen to send them an invite.

    Could there be a field to click to automatically send an invite when the account is created? Or when you bulk create new accounts there would be another column confirming to send an invite automatically?

    Or even the ability to sort the 'Pending invitation' list in to 'send invite' and 'resend invite'?

    1 vote

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  10. Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
    If at least Super_Admins had the option to completely delete users, this would solve that issue.

    2 votes

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  11. When exporting active users in User Management, it would be useful for it to include the user ID as it is seen in the URL (e.g. the user ID for this profile https://nubankmx.playvox.com/user-management/61f9ab92f605f7 , would be 61f9ab92f605f7 )

    1 vote

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