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24 results found

  1. Deactivate Team Leaders via OKTA when they are assigned to a team without going into Playvox to deactivate/remove them from a team.

    7 votes

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    Started  ·  0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Have a dark mode option within Playvox

    6 votes

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    Acknowleged  ·  1 comment  ·  Look and Feel  ·  Flag idea as inappropriate…  ·  Admin →
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  3. If a default role has been edited, it would be great if there was a tag or note next to the role to 1 )Indicate it was edited, 2) The changed settings to be highlighted in red or similar to see what is different.

    6 votes

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    Started  ·  1 comment  ·  Roles Management/Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,

    3 votes

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  5. Have a search bar when clicking on Notifications in order to be able to search by key words or Agents name

    3 votes

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    Acknowleged  ·  1 comment  ·  Notifications  ·  Flag idea as inappropriate…  ·  Admin →
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  6. It would be great if all PV sites (PV, Domo, Idea portal) can be accessed with a single login

    3 votes

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  7. My QA team has 6 different scorecards and individual calibration sessions for each scorecard. It would save time and reduce errors if I were able to create distribution lists instead of typing their names out every time.

    3 votes

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  8. The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).

    For filters, some places require us to click "Done" whereas in other places is not required.

    2 votes

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  9. Playvox API doesn't have information on which evaluations were deleted. Thus we cannot efficiently removed deleted evaluations from our internal database. The team has to recurrently compare the Playvox and Internal datasets and remove those not present in the Playvox dataset. This is resource expensive.

    2 votes

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    Acknowleged  ·  0 comments  ·  API  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Ability to add more than 60 team leaders to a team.

    2 votes

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    2 comments  ·  Teams Management  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
    If at least Super_Admins had the option to completely delete users, this would solve that issue.

    2 votes

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    Acknowleged  ·  0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Employee id field is available and can be filled in the User Details section but is not visible in the Edit User page after saving it. We need to enter again in the User details section to view it. Moreover, the field is not available to display in the Manage Users table, even if it's included in the .xls file after data export.

    1 vote

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  13. Announcements are not managed by the notification permissions, therefore they can't be disabled as of now.
    Every user that is part of the BPO site can not disable notifications, thus receives the emails once any announcement is created, this creates spam as the BPO is re-sharing our provided information to the agents through playvox

    1 vote

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  14. Now it is not convient working with notifications. I cannot open them in a new tab, not filter, or track which one I checked which not.

    On 100 agents it is difficult to track all list of notifications.

    When I open it in a new tab I see this: https://flmst.net/s/nXadcZed8gE6GW9/preview

    1 vote

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  15. All caps being used throughout the platform impacts readability.QAs especially struggle reading feedback options as they are all caps. The only place all caps might be suitable are headers and titles.

    1 vote

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  16. Allow Super Admin to edit other Super Admin user's custom fields. I recently needed to move a Super Admin to a new job code (via custom field) and I was not able to edit anything.

    1 vote

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    Acknowleged  ·  0 comments  ·  Roles Management/Permissions  ·  Flag idea as inappropriate…  ·  Admin →
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  17. Do not reset the filters when revisiting the page. For example in Dispute Reports, when I review the dispute it opens in the same tab. When I go back to the previous page it resets the filter and have to redo them. This behavior is also inconsistent across the platform as some pages do remember filter settings.

    1 vote

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  18. How Teams are sorted is inconsistent between pages. Evaluations page, Reports page, User settings page in User Management, and Teams settings all have different sorting order. Make it consistent in alphabetical order

    1 vote

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  19. Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

    1 vote

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  20. We have many users who share the same name but they cannot be distinguished throughout the platform. There should be a way to also view their usernames so we can select the appropriate users.

    I attached a list of users who share the same name on our platform.

    1 vote

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