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39 results found

  1. Have a dark mode option within Playvox

    7 votes

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    Acknowleged  ·  1 comment  ·  Look and Feel  ·  Admin →
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  2. Now it is not convient working with notifications. I cannot open them in a new tab, not filter, or track which one I checked which not.

    On 100 agents it is difficult to track all list of notifications.

    When I open it in a new tab I see this: https://flmst.net/s/nXadcZed8gE6GW9/preview

    6 votes

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    Exciting News: Your Idea in Action!

    Your fantastic idea to enhance our notification center is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

    Karina from Product

  3. Currently we receive an error in OKTA once we try to deactivate the user who has assigned workload. The workload might be 100% complete, archived or from last year. In order to eliminate the error and allow user deactivation we need to go in and do the workload deletion one by one, it gets quite extensive as if the user have been working for a while they might have a lot of workloads assigned.

    5 votes

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    Started  ·  1 comment  ·  User Management  ·  Admin →
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  4. At the moment we are able to see only user related logs. We are not able to track whom and when updated/deleted scorecards/evaluations/learning material/all other settings in the system.
    It's impossible to trace back whom made edits, accidental deletions thus we can not prevent/take action in these cases. It's a default feature that usually systems have as a base requirement

    4 votes

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    Acknowleged  ·  1 comment  ·  Audit Log  ·  Admin →
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  5. Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,

    4 votes

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    Acknowleged  ·  1 comment  ·  Other  ·  Admin →
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  6. We would like to see at least one additional level of hierarchy on top of Teams in Playvox. If you are working with several bigger regional teams or clients in one Playvox instance, we would want a Group level for the regional client and below that Teams to Group agents with their Supervisors. Currently we would need separate instances for those cases which means we will loose out on comparing between Groups in the Playvox reporting. Also ross-group calibrations are more difficult.

    3 votes

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    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  7. Currently we must keep a team lead in the team settings no matter the status of the team. This causes a problem as usually in cases when we are deactivating the team that means that the team lead is leaving too. Thus it gives OKTA errors, as we are not able to deactivate the user whom is TL of the team. Thus we need to go in and remove the user + add someone else as we are not able to leave team with no TL (deleting the team is not an option as we do have Quality evaluations). This…

    3 votes

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    Hi there!

    Thank you for sharing your valuable ideas with us! 

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  8. Getting emails after every eval is completed is disruptive and distracting to agent workflows. We should be able to adjust notification settings for individual users and teams so they can receive daily, weekly, quarterly, etc. summaries of performance, high and low scores (with dates), and links to review evals in one message instead of potentially dozens per week. Current capability is limited to org-wide notification settings.

    3 votes

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  9. Ability to add more than 60 team leaders to a team.

    3 votes

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    Hi there!

    Thank you for sharing your valuable ideas with us! 

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  10. One set of roles across all products. Must be able to have different settings so some roles have access to one product but not the other. Customize the level of access per product for each role.

    These roles would be able to connect with an SCIM like Okta to do SSO, provisioning, and revoking access automatically.

    2 votes

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  11. Its very time consuming and frustrating to have to remove everyone from 'All Users' everytime we create new accounts, along with manually sending invites, its another step to the process.

    We don't want the All Users team, but have been told we have to have it, yet we remove everyone from it, can all users going to this team be an option rather than automatic?

    2 votes

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  12. Allow Super Admin to edit other Super Admin user's custom fields. I recently needed to move a Super Admin to a new job code (via custom field) and I was not able to edit anything.

    2 votes

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  13. The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).

    For filters, some places require us to click "Done" whereas in other places is not required.

    2 votes

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    Acknowleged  ·  0 comments  ·  Other  ·  Admin →
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  14. Playvox API doesn't have information on which evaluations were deleted. Thus we cannot efficiently removed deleted evaluations from our internal database. The team has to recurrently compare the Playvox and Internal datasets and remove those not present in the Playvox dataset. This is resource expensive.

    2 votes

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    Under Review  ·  0 comments  ·  API  ·  Admin →
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  15. Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
    If at least Super_Admins had the option to completely delete users, this would solve that issue.

    2 votes

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  16. 1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hello!

    Thank you for sharing your valuable ideas with us!  We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  17. It would be great if DOMO can be accessed with a single login.

    This comes from the idea http://playvox.uservoice.com/forums/938139/suggestions/44844817, which was partially implemented.

    1 vote

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    Acknowleged  ·  0 comments  ·  Other  ·  Admin →
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  18. Currently there is no audit log when a user is logging in with Okta. My suggestion is to display Okta log-in in the audit log (as done when users logging in with username and password)

    1 vote

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    0 comments  ·  Audit Log  ·  Admin →
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    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Stay engaged and encourage others to vote for your idea. Your active participation makes a difference!

    Thanks for being a valuable part of our community.

    Karina from Product

  19. We would like to have the option to implement an automated workflow for specific teams rather than scorecards. We are looking to assign karma points automatically if certain criteria are met but not every team from our organization uses the Karma Store as their reward program.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Stay engaged and encourage others to vote for your idea. Your active participation makes a difference!

    Thanks for being a valuable part of our community.

    Karina from Product

  20. To enhance the monitoring and security of Playvox we would like an email to be sent to either the Admin or Super_Admin when specific data exports are generated.

    The email should contain:
    1) User who generated the export
    2) The type of export
    3) Date and time

    1 vote

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    Hi there!

    Thank you for sharing your valuable ideas with us!

    We appreciate your input and believe that every idea contributes to making Playvox even better.

    We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Stay engaged and encourage others to vote for your idea. Your active participation makes a difference!

    Thanks for being a valuable part of our community.

    Karina from Product

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