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  1. One set of roles across all products. Must be able to have different settings so some roles have access to one product but not the other. Customize the level of access per product for each role.

    These roles would be able to connect with an SCIM like Okta to do SSO, provisioning, and revoking access automatically.

    2 votes

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  2. Hi Team,

    Requesting to extend the feature to have a Dropdown menu for switching multi-sites in Playvox.
    By default, Playvox for super admin has a dropdown menu to select the sites for evaluation.
    It will be helpful if a dropdown menu be added for the normal Quality Evaluators (Analyst) account too.

    1 vote

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    Hi there!

    Thank you for sharing your ideas with us! 

    Rest assured that your idea will be carefully evaluated alongside others.

    If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  3. It would be super helpful to be able to view a table of all roles and what access they each have as an overview, rather than having to go in and out of every role to see who does and doesn't have access, especially when I'm overseeing several instances of Playvox across different countries, a table for each country would make these tasks much quicker.

    1 vote

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  4. Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

    1 vote

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  5. Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.

    1 vote

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