5 results found
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Roles across all Playvox products controlled by one set and SCIM
One set of roles across all products. Must be able to have different settings so some roles have access to one product but not the other. Customize the level of access per product for each role.
These roles would be able to connect with an SCIM like Okta to do SSO, provisioning, and revoking access automatically.
2 votes -
Request to add dropdown menu in Playvox to select the sites for evaluation.
Hi Team,
Requesting to extend the feature to have a Dropdown menu for switching multi-sites in Playvox.
By default, Playvox for super admin has a dropdown menu to select the sites for evaluation.
It will be helpful if a dropdown menu be added for the normal Quality Evaluators (Analyst) account too.1 voteHi there!
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Karina from Product
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Access to an overview of all roles and their access
It would be super helpful to be able to view a table of all roles and what access they each have as an overview, rather than having to go in and out of every role to see who does and doesn't have access, especially when I'm overseeing several instances of Playvox across different countries, a table for each country would make these tasks much quicker.
1 vote -
Ability to grant multiple roles to a user
Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.
1 vote -
Roles
Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.
1 vote
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