2 results found

1. Improve notifications

   Now it is not convient working with notifications. I cannot open them in a new tab, not filter, or track which one I checked which not.

   On 100 agents it is difficult to track all list of notifications.

   When I open it in a new tab I see this: https://flmst.net/s/nXadcZed8gE6GW9/preview

   6 votes

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   3 comments  ·  Notifications  ·  Delete…  ·  Admin →
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   Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Exciting News: Your Idea in Action!

   Your fantastic idea to enhance our notification center is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

   Karina from Product

2. Ability to leave archived teams without a team lead

   Currently we must keep a team lead in the team settings no matter the status of the team. This causes a problem as usually in cases when we are deactivating the team that means that the team lead is leaving too. Thus it gives OKTA errors, as we are not able to deactivate the user whom is TL of the team. Thus we need to go in and remove the user + add someone else as we are not able to leave team with no TL (deleting the team is not an option as we do have Quality evaluations). This leaves us in an never ending loop of assigning new users to archived teams once anyone leaves (currently we are assigning same user, meaning if he/she leaves we will have to go back in and repeat the loop all over again)

   Currently we must keep a team lead in the team settings no matter the status of the team. This causes a problem as usually in cases when we are deactivating the team that means that the team lead is leaving too. Thus it gives OKTA errors, as we are not able to deactivate the user whom is TL of the team. Thus we need to go in and remove the user + add someone else as we are not able to leave team with no TL (deleting the team is not an option as we do have Quality evaluations). This… more

   3 votes

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   1 comment  ·  Teams Management  ·  Delete…  ·  Admin →
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   Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Exciting News: Your Idea in Action!

   Your fantastic idea to enhance our workload feature is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

   Karina from Product