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7 results found

  1. Single Sign on with DOMO

    It would be great if DOMO can be accessed with a single login.

    This comes from the idea http://playvox.uservoice.com/forums/938139/suggestions/44844817, which was partially implemented.

    1 vote

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    0 comments  ·  Other  ·  Admin →

  2. Web trends through each module

    It would be beneficial to see how many times each user clicked and spent time in each module. This would allow us to see if:
    - more frequent check of perfromance data increases overal performance
    - if agents are spending enough time in coaching sessions

    This would help us to Excellerate performance, track trends and find the most optimal use of each module

    1 vote

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    0 comments  ·  Other  ·  Admin →

  3. Ability to add more than 60 team leaders to a team

    Ability to add more than 60 team leaders to a team.

    3 votes

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    3 comments  ·  Teams Management  ·  Admin →

  4. Do not use ALL CAPS

    All caps being used throughout the platform impacts readability.QAs especially struggle reading feedback options as they are all caps. The only place all caps might be suitable are headers and titles.

    1 vote

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    0 comments  ·  Look and Feel  ·  Admin →

  5. Make sorting order of teams consistent

    How Teams are sorted is inconsistent between pages. Evaluations page, Reports page, User settings page in User Management, and Teams settings all have different sorting order. Make it consistent in alphabetical order

    1 vote

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    0 comments  ·  Other  ·  Admin →

  6. Ability to grant multiple roles to a user

    Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.

    1 vote

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    0 comments  ·  Roles Management/Permissions  ·  Admin →

  7. Roles

    Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.

    1 vote

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    0 comments  ·  Roles Management/Permissions  ·  Admin →
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