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Ability to adjust notification settings for users and teams

Getting emails after every eval is completed is disruptive and distracting to agent workflows. We should be able to adjust notification settings for individual users and teams so they can receive daily, weekly, quarterly, etc. summaries of performance, high and low scores (with dates), and links to review evals in one message instead of potentially dozens per week. Current capability is limited to org-wide notification settings.

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Bryan Holst shared this idea  ·   ·  Report…  ·  Admin →
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  • Christiane Cremasco commented  ·   ·  Report

    We are seeking the capability to individually choose the Team Leads who should receive email notifications of new evaluations, rather than sending notifications to all Team Leaders. In our organization, not all users added as Team Leaders are engaged in specific operational tasks, such as evaluations. Currently, this indiscriminate distribution creates unnecessary noise and spam in some users' inboxes.

  • Christine commented  ·   ·  Report

    This would be helpful for tailoring frequency of score delivery based on performance tier (e.g. low performer receives daily, high bi-weekly, etc.).