7 results found
Bulk update without limit
Bulk updates are limited to a total of 300 agents in the same file which isn´t a sufficient amount for our BPO groups so we have to update one group through several files what makes it very inefficient.1 vote
Mandatory date formatting when adding new users
Currently this can be a string of random numbers or different formatting for dates. Hard to manage start times this way. Ideally this would be a calendar pop-up so all users start dates are formatted the same on the export.1 vote
To stop new users being automatically added to the All Users 'team'
Its very time consuming and frustrating to have to remove everyone from 'All Users' everytime we create new accounts, along with manually sending invites, its another step to the process.
We don't want the All Users team, but have been told we have to have it, yet we remove everyone from it, can all users going to this team be an option rather than automatic?2 votes
View Employee ID field in the Edit User section and in the Manage Users table
Employee id field is available and can be filled in the User Details section but is not visible in the Edit User page after saving it. We need to enter again in the User details section to view it. Moreover, the field is not available to display in the Manage Users table, even if it's included in the .xls file after data export.1 vote
Automatically send new accounts an invite
At present its a painful process to create accounts and then have to manually go into another screen to send them an invite.
Could there be a field to click to automatically send an invite when the account is created? Or when you bulk create new accounts there would be another column confirming to send an invite automatically?
Or even the ability to sort the 'Pending invitation' list in to 'send invite' and 'resend invite'?1 vote
Option to complete delete users from Playvox
Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
If at least Super_Admins had the option to completely delete users, this would solve that issue.2 votes
Include Playvox user ID as seen in the URL when exporting active users
When exporting active users in User Management, it would be useful for it to include the user ID as it is seen in the URL (e.g. the user ID for this profile https://nubankmx.playvox.com/user-management/61f9ab92f605f7 , would be 61f9ab92f605f7 )1 vote
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