8 results found
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1 vote
Hello!
Thank you for sharing your valuable ideas with us! We appreciate your input and believe that every idea contributes to making Playvox even better.
We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
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Single Sign on with DOMO
It would be great if DOMO can be accessed with a single login.
This comes from the idea http://playvox.uservoice.com/forums/938139/suggestions/44844817, which was partially implemented.
1 vote -
Automated Workflow for specific teams
We would like to have the option to implement an automated workflow for specific teams rather than scorecards. We are looking to assign karma points automatically if certain criteria are met but not every team from our organization uses the Karma Store as their reward program.
1 voteHi there!
Thank you for sharing your valuable ideas with us!
We appreciate your input and believe that every idea contributes to making Playvox even better.
We at the Product Team regularly assess and prioritize features based on user feedback. Rest assured that your idea will be carefully evaluated alongside others. If it gains traction among our user community through votes, it could significantly influence our development roadmap.
Stay engaged and encourage others to vote for your idea. Your active participation makes a difference!
Thanks for being a valuable part of our community.
Karina from Product
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Web trends through each module
It would be beneficial to see how many times each user clicked and spent time in each module. This would allow us to see if:
- more frequent check of perfromance data increases overal performance
- if agents are spending enough time in coaching sessionsThis would help us to Excellerate performance, track trends and find the most optimal use of each module
1 vote -
Central To Do List
Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,
4 votes -
Make sorting order of teams consistent
How Teams are sorted is inconsistent between pages. Evaluations page, Reports page, User settings page in User Management, and Teams settings all have different sorting order. Make it consistent in alphabetical order
1 vote -
Make saving/updating UX consistent
The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).
For filters, some places require us to click "Done" whereas in other places is not required.
2 votes -
Ability to distinguish users with same name
We have many users who share the same name but they cannot be distinguished throughout the platform. There should be a way to also view their usernames so we can select the appropriate users.
I attached a list of users who share the same name on our platform.
1 vote
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