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  1. When exporting active users in User Management, it would be useful for it to include the user ID as it is seen in the URL (e.g. the user ID for this profile https://nubankmx.playvox.com/user-management/61f9ab92f605f7 , would be 61f9ab92f605f7 )

    1 vote

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    Under Review  ·  0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
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  2. My QA team has 6 different scorecards and individual calibration sessions for each scorecard. It would save time and reduce errors if I were able to create distribution lists instead of typing their names out every time.

    3 votes

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    Acknowleged  ·  0 comments  ·  User Management  ·  Flag idea as inappropriate…  ·  Admin →
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  3. We have provisioning set up in our Okta application integration with Playvox and have created a number of Okta groups that need pushing to the Playvox tenant too. Currently this fails with an error below.

    We've had a call with support and this requires some product work and a new endpoint to be enabled to allow for group push.

    "Forbidden. Errors reported by remote server: Invalid JSON: Unexpected character ('<' (code 60)): expected a valid value (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (String)"<html><title>403: Forbidden</title><body>403: Forbidden</body></html>"; line: 1, column: 2]"

    1 vote

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    Acknowleged  ·  0 comments  ·  Teams Management  ·  Flag idea as inappropriate…  ·  Admin →
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  4. It would be helpful to be able to filter Announcements by agent, both in the Sent and the Inbox sections.

    1 vote

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    Acknowleged  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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