44 results found
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Mandatory date formatting when adding new users
Currently this can be a string of random numbers or different formatting for dates. Hard to manage start times this way. Ideally this would be a calendar pop-up so all users start dates are formatted the same on the export.
1 vote -
All actions log
At the moment we are able to see only user related logs. We are not able to track whom and when updated/deleted scorecards/evaluations/learning material/all other settings in the system.
It's impossible to trace back whom made edits, accidental deletions thus we can not prevent/take action in these cases. It's a default feature that usually systems have as a base requirement1 vote -
Permitir abrir comentários em nova guia do Chrome
Ao acessar a página de Notificações, caso você tenha muitas, precisa abrir uma por uma, sempre precisando retornar para a página principal de Notificações.
Se for possível utilizar a opção de abrir em uma nova guia (ou Ctrl+clique no link), você pode abrir todas as notificações de uma única vez e após isso, ir acessando as demais guias, tornando a produtividade muito melhor.
1 vote -
Ability to add more than 60 team leaders to a team
Ability to add more than 60 team leaders to a team.
3 votes -
Archive/Remove Platforms from Demo Drop Down List
Allow platforms that are sunset to be removed/archived from our drop-down. Currently we have over 65 active platforms but have to skip around the ones that are no longer active.
1 vote -
To stop new users being automatically added to the All Users 'team'
Its very time consuming and frustrating to have to remove everyone from 'All Users' everytime we create new accounts, along with manually sending invites, its another step to the process.
We don't want the All Users team, but have been told we have to have it, yet we remove everyone from it, can all users going to this team be an option rather than automatic?
2 votes -
Announcements, are not managed by the notification permissions
Announcements are not managed by the notification permissions, therefore they can't be disabled as of now.
Every user that is part of the BPO site can not disable notifications, thus receives the emails once any announcement is created, this creates spam as the BPO is re-sharing our provided information to the agents through playvox1 vote -
View Employee ID field in the Edit User section and in the Manage Users table
Employee id field is available and can be filled in the User Details section but is not visible in the Edit User page after saving it. We need to enter again in the User details section to view it. Moreover, the field is not available to display in the Manage Users table, even if it's included in the .xls file after data export.
1 vote -
Edit Super Admin Custom Fields
Allow Super Admin to edit other Super Admin user's custom fields. I recently needed to move a Super Admin to a new job code (via custom field) and I was not able to edit anything.
2 votes -
Remember filter settings when going back to the page.
Do not reset the filters when revisiting the page. For example in Dispute Reports, when I review the dispute it opens in the same tab. When I go back to the previous page it resets the filter and have to redo them. This behavior is also inconsistent across the platform as some pages do remember filter settings.
2 votes -
Automatically send new accounts an invite
At present its a painful process to create accounts and then have to manually go into another screen to send them an invite.
Could there be a field to click to automatically send an invite when the account is created? Or when you bulk create new accounts there would be another column confirming to send an invite automatically?
Or even the ability to sort the 'Pending invitation' list in to 'send invite' and 'resend invite'?
1 vote -
Central To Do List
Would be great to have a spot for users to see across the different products what they had pending and needing to look at. For leads, something that showed their assigned disputes, upcoming coachings, recent evals for their teams, and any learnings they have assigned, unread notifications, etc. For agents, upcoming coachings, recent evals, currently assigned learnings, pending disputes, unread notifications, etc. It can be extremely challenging to manage the different items requiring attention across multiple products within Playvox,
3 votes -
Do not use ALL CAPS
All caps being used throughout the platform impacts readability.QAs especially struggle reading feedback options as they are all caps. The only place all caps might be suitable are headers and titles.
1 vote -
Make sorting order of teams consistent
How Teams are sorted is inconsistent between pages. Evaluations page, Reports page, User settings page in User Management, and Teams settings all have different sorting order. Make it consistent in alphabetical order
1 vote -
Ability to grant multiple roles to a user
Sometimes there is a sudden need for a user to perform responsibilities of two roles (ex. Analyst and Arbitrator) temporarily. We have to either create a new role or update the existing role to enable it, with the latter impacting all users. It will be great if we can assign multiple roles to a user, with the higher permission of either role superseding the lower permission. It'll also make role management much simpler.
1 vote -
Make saving/updating UX consistent
The saving/updating behavior is inconsistent across the platform. Some edits are saved automatically (ex. Scorecards) but some require me to click "Save" to make the changes (ex. Teams).
For filters, some places require us to click "Done" whereas in other places is not required.
2 votes -
Add deleted evaluations data to Playvox API
Playvox API doesn't have information on which evaluations were deleted. Thus we cannot efficiently removed deleted evaluations from our internal database. The team has to recurrently compare the Playvox and Internal datasets and remove those not present in the Playvox dataset. This is resource expensive.
2 votes -
Ability to distinguish users with same name
We have many users who share the same name but they cannot be distinguished throughout the platform. There should be a way to also view their usernames so we can select the appropriate users.
I attached a list of users who share the same name on our platform.
1 vote -
Roles
Team Leaders added to 'All Users' should obtain access to all agent reports. This is specifically useful for QAs who need access to all agent reports.
1 vote -
Option to complete delete users from Playvox
Currently there is only an option to deactivate users. However, if there are issues with SSO provisioning users need to be removed completely. The only way to do this is via Playvox support which takes time and hurts our internal SLA for issue solving and means that users might not be able to use PlayVox on time/when needed.
If at least Super_Admins had the option to completely delete users, this would solve that issue.2 votes
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