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Voice of the Customer (VOC)

Voice of the Customer (VOC)

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Enhancements to our VOC product

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6 results found

  1. Language Needs

    Add Language Options for the Core Survey to support global usage. For Example "You recently had an interaction with" "Tell us more (optional)" This only presents in English. Unable to post picture examples but I have them if needed.

    1 vote

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    1 comment  ·  Surveys  ·  Admin →
    Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    We’ve reviewed this idea and have decided not to pursue it.

    While it's not something we plan to implement, we appreciate your feedback and encourage you to continue sharing your thoughts with us.

    Thank you for being a part of our community! 😊

    Karina from Product

  2. my VoC reports

    For usbaility, it is interesting that in the view of my reports, only users who have the approved external profile are shown.

    1 vote

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    0 comments  ·  Reports  ·  Admin →
    Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    We’ve reviewed this idea and have decided not to pursue it.

    While it's not something we plan to implement, we appreciate your feedback and encourage you to continue sharing your thoughts with us.

    Thank you for being a part of our community! 😊

    Karina from Product

  3. VOC Survey

    1 vote

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    Deferred  ·  0 comments  ·  Surveys  ·  Admin →

  4. VoC evaluations seen from devaices.

    VoC evaluations seen from devaices. Es cómo se ve la encuesta en la pantalla del celular (hice una prueba). Como podrán ver, las 5 estrellas no están alineadas, lo cual hace que sea confuso proporcionar la respuesta que quieres dar

    1 vote

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    0 comments  ·  Surveys  ·  Admin →
    Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    We’ve reviewed this idea and have decided not to pursue it.

    While it's not something we plan to implement, we appreciate your feedback and encourage you to continue sharing your thoughts with us.

    Thank you for being a part of our community! 😊

    Karina from Product

  5. ADD response hour to exported VoC report

    Would be nice if when exporting VoC report that includes the response hour on date fields

    0 votes

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    0 comments  ·  Reports  ·  Admin →
    Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    We’ve reviewed this idea and have decided not to pursue it.

    While it's not something we plan to implement, we appreciate your feedback and encourage you to continue sharing your thoughts with us.

    Thank you for being part of our community! 😊

    Karina from Product

  6. Make it so that surveys expire

    Please make it so that surveys expire and customers can't attempt it after a certain time period has passed, like 7 or 14 days. Any longer and the information gathered could be outdated.

    0 votes

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    0 comments  ·  Surveys  ·  Admin →
    Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Hi there!

    We’ve reviewed this idea and have decided not to pursue it.

    While it's not something we plan to implement, we appreciate your feedback and encourage you to continue sharing your thoughts with us.

    Thank you for being a part of our community! 😊

    Karina from Product