22 results found
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Sending announcements by roles
I noticed you can currently only set announcements by team, all users, or all community or populate each person's name individually. Would be great to set the announcement population by roles as well when you need to reach a specific audience across teams/users.
2 votes -
View reasons for Karma Points awarded in the past
Currently there is no way to view why another manager may have awarded karma points to an agent, it would be helpful to be able to view the comment in the "Mange" screen where it lists points awarded.
1 vote -
Assign Karma points based on achieving a section of the scorecard
Ability to award karma points automatically based on an agent achieving the goal in a particular scorecard section. This would mean you can target specific areas for improvement
1 vote -
1 vote
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Community feed wall posts for certain teams
It would be helpful if TL's/QL's could have the option to choose which teams can see a specific post they create on Playvox. This would prevent irrelevant teams from seeing posts that do not apply to them, which could reduce clutter and noise on their homepage. It could also ensure that important information is directed to the relevant teams, which could improve communication and efficiency.
1 vote -
emoji
Currently, we only have the option to like a post with a heart or leave a comment, but having the ability to use emojis would add more fun and expressiveness to our interactions.
It would be great if we could have the option to choose from a variety of emojis directly from the posting and commenting sections, instead of having to copy and paste them from another source.
1 vote -
The ability to export all awarded Karma points via the managed Karma screen
Via the managed Karma points screen allow the ability to export the data via CSV.
2 votes -
delete announcements
It could be great to get a button to delete announcements that have been sent by mistake (it may be a draft) or with typing mistakes or even that the information is no longer valid and it's necessary to hide.
5 votes -
Ability to catrogrise bulk Karma point allocation
When adding karma points via the new karma points button in the Manage Karma points screen, allow for a drop-down with custom options to be able to categorise the Karma points reason for allocation
1 vote -
Draft announcements + ability to target/schedule send out dates in advance
Capability for admins to draft announcements and pre-set announcements to send out on scheduled dates
3 votes -
Custom dates
Allow future dates to be built out for custom filters.
1 vote -
Resetting all users to zero Karma Points
We will be resetting our users annually to zero this was tedious to do user by user having to look up how many points they have and remove that amount.
4 votes -
Export Announcements data
Export feature to get basic info to report on Announcements:
- Title
- Opens
- Not open
- Sent date
- Type
- Section7 votes -
Status for badges
It'd be great to have a Status option for the badges that have been created so they can be updated to Unavailable in case a review needs to be completed.
1 vote -
Karma Points assigned to specific evaluations
We would like to identify when karma points are given for a specific evaluation:
- Can we remove the Karma Points button from the evaluations after assignment so this can only be done once per evaluation?
- When downloading the data, can we have the Evaluation ID in which the points were assigned?1 vote -
Send announcements to multiple teams
Have the option to choose more than one team to send mass announcements
6 votes -
Have the ability to make amendment to the badge recognition.
It was great to encourage social participation from the agent, but recognize that anyone could essentially spam on the recognition badge which no one could have admin access to. This will create a loophole and hope the team could look into.
1 vote -
5 votes
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Community feed wall posts with style
We would LOVE the ability to edit font/bullets/etc in the community board posts. We can do it in the announcement box, but not in the actual feed.
4 votes -
5 votes
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