28 results found
-
Default to specific group on community feed rather than General group
Currently, the community feed defaults to the General group. It'd be better to have either the option to disable the General group altogether or set a default group to display when you go to the feed page. This would prevent accidental posts to the General group.
1 voteHi there!
Thank you for sharing your idea with us!
We will thoroughly evaluate it, and if it gains traction, it could greatly impact our roadmap.
We appreciate your contribution to our community.
Karina from Product
-
Nest comment replies
On the feed page, posts will have several comments. It'd be great to have the option to nest comment replies so you can reply to a specific comment rather than in the overall comment thread.
1 voteHi there!
Thank you for sharing your idea with us!
We will thoroughly evaluate it, and if it gains traction, it could greatly impact our roadmap.
We appreciate your contribution to our community.
Karina from Product
-
announcements
-The ability to download a list of individuals who have read the announcement
-The option to filter the inbox by subject and announcement content1 voteHi!
Thank you for sharing your ideas with us.
Your idea will be carefully evaluated. If it gains traction, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
-
Text format-Community Posts
-Add the option to choose text formatting (bold, italics, text highlighting)
-Link words with URLs
-Email notification when a post is made on the community wall
-Capability to edit a post and monitor who made the modifications1 voteHi there!
Thank you for sharing your ideas with us!
Your idea will be carefully evaluated and, if it gains traction, it can significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
-
Excluding Roles from Karma Point System
I'd like the ability to exclude roles from Karma points so that super admins and supervisors aren’t included in Ranking.
1 voteHi there!
Thank you for sharing your ideas with us!
Rest assured that your idea will be carefully evaluated alongside others.
If our user community supports it through votes, it could greatly impact our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
-
Customizable Weekly & Monthly Start Dates
The request: Allow the weekly and monthly start date to be customized by platform. Some of our customers start their week and month on different days instead of the default. I know we can build custom date filters, but you can only build them for the current time period (not into the future) and you have to go in and change the default date filter each week or month, causing extra work compared to just being able to choose a start date.
2 votesHi there!
Thank you for sharing your ideas with us!
Rest assured that your idea will be carefully evaluated alongside others.
If it gains traction among our user community through votes, it could significantly influence our development roadmap.
Thanks for being a valuable part of our community.
Karina from Product
-
Group Update Email Notifications
When changes are made to a group, currently an email is sent to the creator of the group. This creates many emails and there is no function to turn this notification off or edit it. We are requesting a feature to turn those notifications off for group changes.
1 vote -
Ability to set a time limit for Polls in Community
This feature would assist in making the Polls more dynamic and time-sensitive. Currently, when a Poll is conducted, participants receive points regardless of when they respond, even if it's months later. Additionally, if Polls are removed, the Karma points associated with them are also deleted.
1 vote -
Automated Workflow: Karma Points
Currently, the site owner is tagged as the owner of all Karma Points that are sent out when using the new automated workflow features to assign Karma Points. Instead, we prefer that the person who sets up the automated workflow is the one who is named in the "Managed By" category (see attached image).
1 vote -
View reasons for Karma Points awarded in the past
Currently there is no way to view why another manager may have awarded karma points to an agent, it would be helpful to be able to view the comment in the "Mange" screen where it lists points awarded.
1 vote -
Sending announcements by roles
I noticed you can currently only set announcements by team, all users, or all community or populate each person's name individually. Would be great to set the announcement population by roles as well when you need to reach a specific audience across teams/users.
2 votes -
1 vote
-
Community feed wall posts for certain teams
It would be helpful if TL's/QL's could have the option to choose which teams can see a specific post they create on Playvox. This would prevent irrelevant teams from seeing posts that do not apply to them, which could reduce clutter and noise on their homepage. It could also ensure that important information is directed to the relevant teams, which could improve communication and efficiency.
1 vote -
emoji
Currently, we only have the option to like a post with a heart or leave a comment, but having the ability to use emojis would add more fun and expressiveness to our interactions.
It would be great if we could have the option to choose from a variety of emojis directly from the posting and commenting sections, instead of having to copy and paste them from another source.
1 vote -
Ability to catrogrise bulk Karma point allocation
When adding karma points via the new karma points button in the Manage Karma points screen, allow for a drop-down with custom options to be able to categorise the Karma points reason for allocation
1 vote -
The ability to export all awarded Karma points via the managed Karma screen
Via the managed Karma points screen allow the ability to export the data via CSV.
2 votes -
Announcements, are not managed by the notification permissions
Announcements are not managed by the notification permissions, therefore they can't be disabled as of now.
Every user that is part of the BPO site can not disable notifications, thus receives the emails once any announcement is created, this creates spam as the BPO is re-sharing our provided information to the agents through playvox1 vote -
Custom dates
Allow future dates to be built out for custom filters.
1 vote -
Status for badges
It'd be great to have a Status option for the badges that have been created so they can be updated to Unavailable in case a review needs to be completed.
1 vote -
Karma Points assigned to specific evaluations
We would like to identify when karma points are given for a specific evaluation:
- Can we remove the Karma Points button from the evaluations after assignment so this can only be done once per evaluation?
- When downloading the data, can we have the Evaluation ID in which the points were assigned?1 vote
- Don't see your idea?