24 results found
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Automated Workflows: Karma Notifications
Allow for users to opt out of notifications that are generated. For example, since the automated karma points are set to the owner of the site (not the creator of the automation...) and therefore the owner of the site is getting overwhelmed with literally hundreds of email notifications as they own 65 active sites.
1 vote -
Automated Workflow: Karma Points
Currently, the site owner is tagged as the owner of all Karma Points that are sent out when using the new automated workflow features to assign Karma Points. Instead, we prefer that the person who sets up the automated workflow is the one who is named in the "Managed By" category (see attached image).
1 vote -
View reasons for Karma Points awarded in the past
Currently there is no way to view why another manager may have awarded karma points to an agent, it would be helpful to be able to view the comment in the "Mange" screen where it lists points awarded.
1 vote -
Sending announcements by roles
I noticed you can currently only set announcements by team, all users, or all community or populate each person's name individually. Would be great to set the announcement population by roles as well when you need to reach a specific audience across teams/users.
2 votes -
Assign Karma points based on achieving a section of the scorecard
Ability to award karma points automatically based on an agent achieving the goal in a particular scorecard section. This would mean you can target specific areas for improvement
1 vote -
1 vote
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Community feed wall posts for certain teams
It would be helpful if TL's/QL's could have the option to choose which teams can see a specific post they create on Playvox. This would prevent irrelevant teams from seeing posts that do not apply to them, which could reduce clutter and noise on their homepage. It could also ensure that important information is directed to the relevant teams, which could improve communication and efficiency.
1 vote -
emoji
Currently, we only have the option to like a post with a heart or leave a comment, but having the ability to use emojis would add more fun and expressiveness to our interactions.
It would be great if we could have the option to choose from a variety of emojis directly from the posting and commenting sections, instead of having to copy and paste them from another source.
1 vote -
Ability to catrogrise bulk Karma point allocation
When adding karma points via the new karma points button in the Manage Karma points screen, allow for a drop-down with custom options to be able to categorise the Karma points reason for allocation
1 vote -
The ability to export all awarded Karma points via the managed Karma screen
Via the managed Karma points screen allow the ability to export the data via CSV.
2 votes -
Custom dates
Allow future dates to be built out for custom filters.
1 vote -
Status for badges
It'd be great to have a Status option for the badges that have been created so they can be updated to Unavailable in case a review needs to be completed.
1 vote -
Karma Points assigned to specific evaluations
We would like to identify when karma points are given for a specific evaluation:
- Can we remove the Karma Points button from the evaluations after assignment so this can only be done once per evaluation?
- When downloading the data, can we have the Evaluation ID in which the points were assigned?1 vote -
delete announcements
It could be great to get a button to delete announcements that have been sent by mistake (it may be a draft) or with typing mistakes or even that the information is no longer valid and it's necessary to hide.
5 votes -
Have the ability to make amendment to the badge recognition.
It was great to encourage social participation from the agent, but recognize that anyone could essentially spam on the recognition badge which no one could have admin access to. This will create a loophole and hope the team could look into.
1 vote -
Draft announcements + ability to target/schedule send out dates in advance
Capability for admins to draft announcements and pre-set announcements to send out on scheduled dates
3 votes -
Resetting all users to zero Karma Points
We will be resetting our users annually to zero this was tedious to do user by user having to look up how many points they have and remove that amount.
4 votes -
Community feed wall posts with style
We would LOVE the ability to edit font/bullets/etc in the community board posts. We can do it in the announcement box, but not in the actual feed.
4 votes -
Community Directory to show Team reference
I would love to see a quick add/change to the Directory in playvox under the Community tab to help outline team assignments. I'd like it if the directory would show all teams that a user is assigned to help non-admin users know if someone is reporting to the correct leader/team in our organization. The only way we are currently able to see this is if an admin user exports a list of users from the "User Management" tab and reviews the results in EXCEL. This could greatly reduce issues where an evaluation(scorecard) is bubbled up under the wrong team/leader and…
0 votes -
Manage how to make available the Karma Store
When building a store it would be great if there is a way to have it be unpublished before you are completed with it, or ready to release it. That way you can choose when your team can first view the store, and get all of your products in at once vs one at a time. If there could be a pause button that would also be great to adjust your store without having it be live at the same time. thank you!
0 votes
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