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  1. I'd like the ability to exclude roles from Karma points so that super admins and supervisors aren’t included in Ranking.

    1 vote

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    0 comments  ·  Karma Store  ·  Admin →
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  2. The request: Allow the weekly and monthly start date to be customized by platform. Some of our customers start their week and month on different days instead of the default. I know we can build custom date filters, but you can only build them for the current time period (not into the future) and you have to go in and change the default date filter each week or month, causing extra work compared to just being able to choose a start date.

    2 votes

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    1 comment  ·  Settings  ·  Admin →
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    Hi there!

    Thank you for sharing your ideas with us! 

    Rest assured that your idea will be carefully evaluated alongside others. 

    If it gains traction among our user community through votes, it could significantly influence our development roadmap.

    Thanks for being a valuable part of our community.

    Karina from Product

  3. When changes are made to a group, currently an email is sent to the creator of the group. This creates many emails and there is no function to turn this notification off or edit it. We are requesting a feature to turn those notifications off for group changes.

    1 vote

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  4. This feature would assist in making the Polls more dynamic and time-sensitive. Currently, when a Poll is conducted, participants receive points regardless of when they respond, even if it's months later. Additionally, if Polls are removed, the Karma points associated with them are also deleted.

    1 vote

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  5. Introducing a feature to create an "@all" post in the Community feed would greatly enhance our communication capabilities. Often, there are important messages that we need the entire team to see, and having the ability to send these messages to everyone with a simple "@all" tag would be a valuable time-saver, eliminating the need to address @s one by one.

    1 vote

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  6. Currently, the site owner is tagged as the owner of all Karma Points that are sent out when using the new automated workflow features to assign Karma Points. Instead, we prefer that the person who sets up the automated workflow is the one who is named in the "Managed By" category (see attached image).

    1 vote

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  7. Currently there is no way to view why another manager may have awarded karma points to an agent, it would be helpful to be able to view the comment in the "Mange" screen where it lists points awarded.

    1 vote

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  8. I noticed you can currently only set announcements by team, all users, or all community or populate each person's name individually. Would be great to set the announcement population by roles as well when you need to reach a specific audience across teams/users.

    2 votes

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  9. 1 vote

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  10. It would be helpful if TL's/QL's could have the option to choose which teams can see a specific post they create on Playvox. This would prevent irrelevant teams from seeing posts that do not apply to them, which could reduce clutter and noise on their homepage. It could also ensure that important information is directed to the relevant teams, which could improve communication and efficiency.

    1 vote

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  11. Currently, we only have the option to like a post with a heart or leave a comment, but having the ability to use emojis would add more fun and expressiveness to our interactions.

    It would be great if we could have the option to choose from a variety of emojis directly from the posting and commenting sections, instead of having to copy and paste them from another source.

    1 vote

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  12. When adding karma points via the new karma points button in the Manage Karma points screen, allow for a drop-down with custom options to be able to categorise the Karma points reason for allocation

    1 vote

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  13. Via the managed Karma points screen allow the ability to export the data via CSV.

    2 votes

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  14. Announcements are not managed by the notification permissions, therefore they can't be disabled as of now.
    Every user that is part of the BPO site can not disable notifications, thus receives the emails once any announcement is created, this creates spam as the BPO is re-sharing our provided information to the agents through playvox

    1 vote

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    Acknowleged  ·  1 comment  ·  Other  ·  Admin →
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  15. Allow future dates to be built out for custom filters.

    1 vote

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  16. It'd be great to have a Status option for the badges that have been created so they can be updated to Unavailable in case a review needs to be completed.

    1 vote

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  17. We would like to identify when karma points are given for a specific evaluation:
    - Can we remove the Karma Points button from the evaluations after assignment so this can only be done once per evaluation?
    - When downloading the data, can we have the Evaluation ID in which the points were assigned?

    1 vote

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  18. It could be great to get a button to delete announcements that have been sent by mistake (it may be a draft) or with typing mistakes or even that the information is no longer valid and it's necessary to hide.

    5 votes

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  19. It was great to encourage social participation from the agent, but recognize that anyone could essentially spam on the recognition badge which no one could have admin access to. This will create a loophole and hope the team could look into.

    1 vote

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  20. Capability for admins to draft announcements and pre-set announcements to send out on scheduled dates

    3 votes

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