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Improvements to our Quality product

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5 results found

  1. Automatic subscriptions

    Hello!
    The suggestion is that the system allows you to program automatic (mass) subscriptions to evaluations without any comments and with 100% scores.

    1 vote

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    Acknowleged  ·  0 comments  ·  Automations  ·  Admin →
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  2. Automated Quality Coaching Recommendations

    The user can set the percentage that triggers the coaching session recommendation

    Options to trigger the coaching recomendation:

    Question or section score
    critical fail

    5 votes

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    Acknowleged  ·  1 comment  ·  Automations  ·  Admin →
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  3. edit notifications

    we would like notification email templates to be editable. This would enable us to trigger specific email notifications to agents or managers or analysts with our own texts at set times.

    2 votes

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    Acknowleged  ·  0 comments  ·  Automations  ·  Admin →
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  4. Enroll in a course If X specific custom field option is chosen in an evaluation

    If X specific custom field option is chosen in an evaluation, enroll in a course

    Example: If I create a custom field name "soft skills", I can create a rule to enroll agent at "soft skills" course when I selected that field on evaluation

    0 votes

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    Acknowleged  ·  0 comments  ·  Automations  ·  Admin →
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  5. notify If X specific custom field option is chosen in an evaluation

    If X specific custom field option is chosen in an evaluation send an specific notification/email

    0 votes

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