7 results found
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Workloads - Can the number of ticket be editable?
The number of case should be set as default, or at least we can choose one of them (number/ percentage) separately. We cannot choose number of the percentage only and it doesn't reflect exactly what we want to see.
1 vote -
Ability to add multiple email addresses for user profiles
We require the use of ea.com email addresses for Okta verification and account security with our vendor/service partners. However, these partners internally use their own BPO email addresses, which they monitor regularly. Currently, Playvox email notifications are sent only to the ea.com addresses, which the users do not view or have access to. As a result, they miss important notifications, such as those related to evaluations and disputes.
We are requesting the ability to add an additional email address field in user profiles to store BPO email addresses. This would allow us to select which email address notifications should be…
1 vote -
Schedule evaluations personal setting
The Scheduled Evaluations feature is great, but currently does not allow for any difference in how it's used in an organization.
Please allow Scheduled Evaluations to be set-up on a user basis, so one evaluator can schedule their own evaluations without affecting anyone elses workflow.
1 vote -
Reporting Across Multiple Time Zones
Allow users in a different time zone to report on "Last Month", and "Last Week" data at a default time, without the results being skewed by their local time zones. This will ensure data is being accurately represented across our business without the user having to update their time zone settings each time.
1 vote -
1 vote
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Ability for admin to bypass SAML
The ability for an admin/super admin to bypass SAML rather than having to reach out to Playvox support. If there is an issue during SSO set up our internal IT team can't login to resolve it.
1 vote -
Permission for team members to see the team's evaluations without being a Team Leader
We've got a request that the agent wants to see the evaluations of another agent for improvement. However, it can't be done in the current setting without putting the whole team in the Team Leader in the 'Teams' setting.
2 votes
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