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  1. Reviews functions under Quality (Review the reviewer/analyst):
    1. No edit option and no draft option: It would be better we can save the Review as a draft to work later. Also, edit option, similar to Evaluations, is helpful in case we need to adjust something on the Reviews after submitting.
    3. When composing reviews, there is no option to edit font, highlight, add links, ... even it doesn't have any paragraph break, the review looks messy/untidy. It would be better to have similar format as Evaluations for better organizing and following up.

    1 vote

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    Prioritized  ·  1 comment  ·  Settings  ·  Admin →
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  2. The Scheduled Evaluations feature is great, but currently does not allow for any difference in how it's used in an organization.

    Please allow Scheduled Evaluations to be set-up on a user basis, so one evaluator can schedule their own evaluations without affecting anyone elses workflow.

    1 vote

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  3. Due to how we manage our international business on Playvox, we assign many 'Team Leaders' to a team so they are able to see the reporting for that team.

    However as this has to be done manually across many many teams, it is becoming a very time consuming job to update and maintain.

    Would it be possible for there to be a way to update the team leaders assigned to a team via a bulk csv upload?

    1 vote

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  4. Allow users in a different time zone to report on "Last Month", and "Last Week" data at a default time, without the results being skewed by their local time zones. This will ensure data is being accurately represented across our business without the user having to update their time zone settings each time.

    1 vote

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  5. 1 vote

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  6. Quality setting that allows to disable in-app notifications to Team Leaders, for every action done by the team members or at least for evaluations submitted. Right now it is only possible to disable email notifications.

    2 votes

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  7. The ability for an admin/super admin to bypass SAML rather than having to reach out to Playvox support. If there is an issue during SSO set up our internal IT team can't login to resolve it.

    1 vote

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  8. We've got a request that the agent wants to see the evaluations of another agent for improvement. However, it can't be done in the current setting without putting the whole team in the Team Leader in the 'Teams' setting.

    2 votes

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  9. 9 votes

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