Skip to content
← Welcome to the Playvox Idea Portal

Quality

Quality

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Improvements to our Quality product

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

328 results found

  1. Scorecard hierarchical custom fields

    Custom field options triggers options in another custom fields

    7 votes
    Acknowleged  ·  1 comment  ·  Scorecards  ·  Admin →
    How important is this to you?

  2. Quality filter visibility by user role

    3 votes
    Acknowleged  ·  0 comments  ·  Filters  ·  Admin →
    How important is this to you?

  3. Permission for a different role to sign evaluations

    9 votes
    Acknowleged  ·  3 comments  ·  Evaluations  ·  Admin →
    How important is this to you?

  4. Quality reports add custom fields as filters

    To use user and scorecard custom fields data as reports filters

    Poder tener reportes por cada custom fields que fue creado en las Scorecards. Actualmente queremos identificar los resultados de QA por cada uno de los productos que tenemos (15), pero actualmente toca crear una scorecard por cada producto.

    Report on Agent activation date. Option to filter in QA report by activation date. Benefit: This would give great insight into tenured vs new hires and their impact on quality scores. It might also be useful in Coaching to ensure new hires get the necessary amount of feedback

    22 votes
    4 comments  ·  Reports  ·  Admin →
    How important is this to you?
    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    🚀Exciting News: Your input is shaping our product!

    Coming soon, the Section and Question reports will allow you to filter and analyze data using:

    • Scorecard header custom fields
    • Section custom fields
    • User custom fields

    We can't wait for you to experience this enhancement firsthand!

  5. Reports filtered by integrations meta-data

    Allow to use specific meta-data as filter for report views

    ellos tiene unos forms en zendesk y los usan para creat filtros, entonces ahi les comente que pueden crear scorecards dedicadas también

    REPORTING: Can we filter reports/agent dashboards? For example, can we filter an agents dashboard by Ticket Form to see their performance with specific ticket types?

    Right now there is no easy ability to take QA scores and cross-reference them with key Zendesk information, be that simply tagging based (ie: show me QA scores for THESE contacts with THESE tags *or* show me QA scores for tickets with a…

    6 votes
    Acknowleged  ·  0 comments  ·  Reports  ·  Admin →
    How important is this to you?

  6. Disputes report

    Disputes - Report on Trends

    On Disputes report, show Original and New Score

    In the Dispute, Quality functionality- would it be possible to display reporting on what 'closed' disputes were deemed 'valid/invalid' by the arbitrator? And create coachings off of the valid disputes?
    If multiple points of an evaluation were disputed ie. in different or the same sections of the dispute and were deemed valid while others were not, there would have to be a display of these details as well.
    It would also be ideal if the dispute functionality could connect to the coaching functionality so that if a…

    10 votes
    Acknowleged  ·  0 comments  ·  Disputes  ·  Admin →
    How important is this to you?

  7. Selection filters

    Improve the filters to be able to easier select different teams and scorecards.
    Today you have to select them one by one.
    We should be able to select several boxes at a time, have a multiple select option.
    Actually having teams on different levels would be great.

    5 votes
    Acknowleged  ·  1 comment  ·  Reports  ·  Admin →
    How important is this to you?

  8. Evaluation Preview

    Evaluation preview option before sending the evaluation

    8 votes
    Acknowleged  ·  0 comments  ·  Evaluations  ·  Admin →
    How important is this to you?
1 2 … 13 14 15 17 Next →
  • Don't see your idea?