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6 results found

  1. Be able to quickly search for evaluations using the agents email address, not full name

    1 vote

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    Started  ·  1 comment  ·  Evaluations  ·  Admin →
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  2. Currently we can see the completion of all workloads within Playvox, but only up until "Last quarter" - we want to track this data for a whole year if possible to evaluate the yearly performance of an analyst (did they complete all workloads in time, etc.).

    Currently this is only possible using API data, so an Export functionality would be a lot simpler to implement. Or maybe allow a custom date range for Workload filters.

    3 votes

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    Started  ·  1 comment  ·  Workloads  ·  Admin →
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  3. Right now it's not possible to audit the logs for all evaluations at the same time, there's no visibility. We have to access each individually, and it's not scalable for reporting.
    This could be fixed by implementing the possibility to export the logs, or at least view them, much like we export evaluations or view Audit logs for account creation.

    5 votes

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    Started  ·  2 comments  ·  Evaluations  ·  Admin →
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  4. Include further filters in the reporting of review stats (by analyst, team, etc.)

    2 votes

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    Started  ·  0 comments  ·  Reports  ·  Admin →
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  5. Currently, Playvox gives a 0% score for an evaluation that was not completed due to missing the deadline. The 0% is counting towards the calibration final score, even though there are many other completed ones.
    We would like an enhancement to just take completed evaluations in a calibration session into account to generate the score.

    11 votes

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    Started  ·  3 comments  ·  Calibrations  ·  Admin →
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  6. The ability to filter Interactions in PlayVox by Intercom teams and/or groups. It will be easier to evaluate specific agents and teams.

    5 votes

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    Started  ·  1 comment  ·  Filters  ·  Admin →
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