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7 results found

  1. Five9 Call Link with Metadata & Interaction ID

    We would like a deep link created for Five9 phone calls so that we can bring them in as calls and build a channel specific workload.

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Started  ·  AdminKarina Ceron V (Product manager, Playvox) responded

    Exciting News: Your Idea in Action!

    Your fantastic idea to enhance our workload feature is now being put into action. Your input is shaping our product, and we can't wait for you to experience the enhancements firsthand! 🚀

    Karina from Product

  2. View My Workload - URL Needs to Point to actual Workload

    Currently, the "View My Workload" link in the "You have a new workload assigned" notification email directs the user to the Community page, not the workload.

    User would like "View My Workload" URL to direct user to the specific assigned Workload.

    Thanks

    3 votes

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    Started  ·  0 comments  ·  Workloads  ·  Admin →
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  3. Disputes be dated from the date they were submitted and not the original evaluation date

    Someone else mentioned below regarding the timeframe to start a dispute. I wanted to also include an enhancement regarding how disputes are dated. Currently I'm running into the issue of missing disputes - I'm not sure when they were submitted AND recent disputes are not being shown week over week because they're dated based on the evaluation date and not when the dispute was submitted. This has been an issue with keeping up with disputes and missing them months later. This has metrics impact with updating data from prior months.

    8 votes

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    2 comments  ·  Disputes  ·  Admin →
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  4. Option to edit Reviews after then have been submitted

    Even though the option in the user management for reviews says Manage reviews (create and update) , Reviews, currently cannot be updated after they have been submitted. We would like the option to update Reviews after they have been submitted as errors can happen and we want to be able to correct mistakes to have correct data and also make sure we provide correct feedback to evaluators.

    7 votes

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    0 comments  ·  Evaluations  ·  Admin →
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  5. Ability to save "Reviews" of evaluations as drafts before sending the review.

    While having the ability to review the evaluations of QA specialists is super helpful, it would be especially beneficial to have the ability to save reviews as drafts before sending them!

    5 votes

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    0 comments  ·  Evaluations  ·  Admin →
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  6. Filter by Intercom teams / groups

    The ability to filter Interactions in PlayVox by Intercom teams and/or groups. It will be easier to evaluate specific agents and teams.

    5 votes

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    Started  ·  1 comment  ·  Filters  ·  Admin →
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  7. Improve the sign container of evaluations

    Could we add a bigger button to sign the evaluations? We have many agents complaining that they can't find the signature option when looking at their scorecard. The little check box is not obvious enough for them.

    13 votes

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    7 comments  ·  Evaluations  ·  Admin →
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