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Improvements to our Quality product

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324 results found

  1. text box field in scorecard

    It would be beneficial to add a text box field on a scorecard in which formatting is allowed for the text. This would be helpful to create a checklist/task to perform for certain questions.

    The question description field currently in place in Playvox, does not allow us to edit the format for the text body.

    1 vote

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    Acknowleged  ·  0 comments  ·  Scorecards  ·  Admin →
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  2. Add ability for the user to see calibration completion date

    Currently the only way to find when exact calibration was completed_at is only through the API.
    Given that this field is used by the system to find calibrations over a period of time, it would be extremely useful to have it visible in the system

    1 vote

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    Acknowleged  ·  0 comments  ·  Calibrations  ·  Admin →
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  3. Create filters from reports in salesforce

    currently, you can only create filters based on fields in a task/event/case or Live chat in salesforce. Being able to link filters to tasks in reports in salesforce will help create more targeted evaluations (while still random and objective) without having developer work done to add and remove fields from entities.

    1 vote

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    Acknowleged  ·  0 comments  ·  Filters  ·  Admin →
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  4. Deactivated agents in evaluation tab filter view

    When an agent is deactivated, although the results are still available on the platform it is no longer possible to filter by that agent on the evaluations page and easily find the information.

    1 vote

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    Acknowleged  ·  0 comments  ·  Evaluations  ·  Admin →
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