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Improvements to our Quality product

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344 results found

  1. Create filters from reports in salesforce

    currently, you can only create filters based on fields in a task/event/case or Live chat in salesforce. Being able to link filters to tasks in reports in salesforce will help create more targeted evaluations (while still random and objective) without having developer work done to add and remove fields from entities.

    1 vote

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    Acknowleged  ·  0 comments  ·  Filters  ·  Admin →
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  2. Deactivated agents in evaluation tab filter view

    When an agent is deactivated, although the results are still available on the platform it is no longer possible to filter by that agent on the evaluations page and easily find the information.

    1 vote

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    Acknowleged  ·  0 comments  ·  Evaluations  ·  Admin →
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  3. Enroll in a course If X specific custom field option is chosen in an evaluation

    If X specific custom field option is chosen in an evaluation, enroll in a course

    Example: If I create a custom field name "soft skills", I can create a rule to enroll agent at "soft skills" course when I selected that field on evaluation

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    Acknowleged  ·  0 comments  ·  Automations  ·  Admin →
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  4. notify If X specific custom field option is chosen in an evaluation

    If X specific custom field option is chosen in an evaluation send an specific notification/email

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