2 results found

1. Auto-capture metadata for interactions in the evaluation stage

   Hi team,

   We need the system to be able to auto-fill some of the objects that are listed in the "Info" of an interaction, so we don't have to manually fill them in the scorecard every time we perform an audit.
   This is important as it helps reduce the users' manual input for all evaluations and can significantly save their time considering the total amount of evaluations they do in a month.

   The info contains original data from an interaction that we pushed to Playvox, and the evaluation form has the same or similar names in the custom fields to capture those info for reporting purposes.

   Hi team,

   We need the system to be able to auto-fill some of the objects that are listed in the "Info" of an interaction, so we don't have to manually fill them in the scorecard every time we perform an audit.
   This is important as it helps reduce the users' manual input for all evaluations and can significantly save their time considering the total amount of evaluations they do in a month.

   The info contains original data from an interaction that we pushed to Playvox, and the evaluation form has the same or similar names in the custom fields to… more

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2. Set call duration between two times, for example between 30-360 seconds if we want to target shorter calls but weed out voicemail
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   Under Review  ·  6 comments  ·  Filters  ·  Delete…  ·  Admin →
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