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Improvements to our Quality product

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3 results found

  1. Quality reports add custom fields as filters

    To use user and scorecard custom fields data as reports filters

    Poder tener reportes por cada custom fields que fue creado en las Scorecards. Actualmente queremos identificar los resultados de QA por cada uno de los productos que tenemos (15), pero actualmente toca crear una scorecard por cada producto.

    Report on Agent activation date. Option to filter in QA report by activation date. Benefit: This would give great insight into tenured vs new hires and their impact on quality scores. It might also be useful in Coaching to ensure new hires get the necessary amount of feedback

    21 votes

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    Planned  ·  1 comment  ·  Reports  ·  Admin →
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  2. Ability to save "Reviews" of evaluations as drafts before sending the review.

    While having the ability to review the evaluations of QA specialists is super helpful, it would be especially beneficial to have the ability to save reviews as drafts before sending them!

    5 votes

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    Planned  ·  0 comments  ·  Evaluations  ·  Admin →
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  3. Workloads for Calibrations

    Create Workloads for Calibration (multiple interactions) and assign to multiple QA’s (similar to current QA workloads). Select team, randomize “x” number of cases within criteria (criteria to define), assigned quality analyst, scorecard, end date, Calibration name.

    4 votes

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    Planned  ·  0 comments  ·  Calibrations  ·  Admin →
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