5 results found

1. Embedding call recordings in the audit interaction display

   I have a follow-up question regarding the way our phone recordings display within interactions. Is there a way for an analyst to be able to click into the recording within Playvox without having to click on a link to be taken to a different site?

   Our previous tool allowed us to be able to click "play" on a call recording from the QM tool without having to change between tabs. Attached is what the analyst sees when reviewing tickets to audit within a workload assignment.

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   0 comments  ·  Evaluations  ·  Delete…  ·  Admin →
   Deferred  ·  AdminKarina Ceron V (Product manager, Playvox) responded

   Hello everyone!

   As mentioned, Playvox provides a direct link to audio files hosted in your CRM or Voice Platform, allowing easy access while minimizing the steps required. 

   We’ve decided not to move forward with this idea. While it’s not something we plan to implement, we deeply value your input and encourage you to keep sharing your feedback with us.

   Thank you for being an integral part of our community! 😊

   Karina from Product

2. Evaluate the Analyst: Ability to export Review's data using APIs

   We should have the option to export Evaluator review data using APIs. We would need the APIs to allow us to access the data at a question level vs an overview level.

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   2 comments  ·  Evaluations  ·  Delete…  ·  Admin →
   Deferred  ·  Adminariel (Admin, Playvox) responded

   Hello! This is already supported by our API. You can use the get-evaluations end point and add to the url the "type=review" to get those results.

   
   

   Regards!

   Ari from Playvox Product Management

3. Start coaching button from an evaluation

   When you submit an evaluation, you can easily start a calibration from this evaluation. It would be great to start a coaching session from a single evaluation also. This is crucial especially if key compliance breaches have been identified.

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   2 comments  ·  Scorecards  ·  Delete…  ·  Admin →
   Deferred  ·  Adminariel (Admin, Playvox) responded

   Hello,

   
   

   This is currently possible.

   There is a button to start a Coaching session in the Header of the Evaluation just below the agent image.

   
   

   Regards,

4. stop a workload form getting triggered

   The client would want to have the chance to stop a workload form getting triggered the next time without all the advanced required to establish and end date

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   Deferred  ·  1 comment  ·  Workloads  ·  Delete…  ·  Admin →

5. Upload Files on this Suggestion page

   Your platform's inability to upload any sort of screenshot file when live chat support or uploading to this suggestion post. PNG, JPEG, GIF, HTML

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   0 comments  ·  Other  ·  Delete…  ·  Admin →
   Deferred  ·  Adminariel (Admin, Playvox) responded

   Hello, UserVoice allows to attach files when adding a new Insights to the platform. We are going to close this item. And with support you can always use the support@playvox.com email to share any issue.

   
   

   Have a great day.