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Improvements to our Quality product

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4 results found

  1. Evaluate the Analyst: Ability to export Review's data using APIs

    We should have the option to export Evaluator review data using APIs. We would need the APIs to allow us to access the data at a question level vs an overview level.

    1 vote

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    2 comments  ·  Evaluations  ·  Admin →
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    Deferred  ·  Adminariel (Admin, Playvox) responded

    Hello! This is already supported by our API. You can use the get-evaluations end point and add to the url the "type=review" to get those results.


    Regards!

    Ari from Playvox Product Management

  2. Start coaching button from an evaluation

    When you submit an evaluation, you can easily start a calibration from this evaluation. It would be great to start a coaching session from a single evaluation also. This is crucial especially if key compliance breaches have been identified.

    5 votes

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    2 comments  ·  Scorecards  ·  Admin →
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    Deferred  ·  Adminariel (Admin, Playvox) responded

    Hello,


    This is currently possible.

    There is a button to start a Coaching session in the Header of the Evaluation just below the agent image.


    Regards,

  3. stop a workload form getting triggered

    The client would want to have the chance to stop a workload form getting triggered the next time without all the advanced required to establish and end date

    1 vote

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    Deferred  ·  1 comment  ·  Workloads  ·  Admin →
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  4. Upload Files on this Suggestion page

    Your platform's inability to upload any sort of screenshot file when live chat support or uploading to this suggestion post. PNG, JPEG, GIF, HTML

    1 vote

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    0 comments  ·  Other  ·  Admin →
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    Deferred  ·  Adminariel (Admin, Playvox) responded

    Hello, UserVoice allows to attach files when adding a new Insights to the platform. We are going to close this item. And with support you can always use the support@playvox.com email to share any issue.


    Have a great day.

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