Disputes report
Disputes - Report on Trends
On Disputes report, show Original and New Score
In the Dispute, Quality functionality- would it be possible to display reporting on what 'closed' disputes were deemed 'valid/invalid' by the arbitrator? And create coachings off of the valid disputes?
If multiple points of an evaluation were disputed ie. in different or the same sections of the dispute and were deemed valid while others were not, there would have to be a display of these details as well.
It would also be ideal if the dispute functionality could connect to the coaching functionality so that if a dispute is deemed valid the analyst who completed the evaluation could be directly coached on the valid issue.
This reporting functionality would be very helpful as we are currently tracking this information outside of Playvox to then input into the Coachings to follow up with our team members on, as this is an essential part of the follow up process from disputes. FRESHLY
Madelyn Gengelbach
shared this idea