Quality reports add custom fields as filters
To use user and scorecard custom fields data as reports filters
Poder tener reportes por cada custom fields que fue creado en las Scorecards. Actualmente queremos identificar los resultados de QA por cada uno de los productos que tenemos (15), pero actualmente toca crear una scorecard por cada producto.
Report on Agent activation date. Option to filter in QA report by activation date. Benefit: This would give great insight into tenured vs new hires and their impact on quality scores. It might also be useful in Coaching to ensure new hires get the necessary amount of feedback
Madelyn Gengelbach
shared this idea
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Sally Senada
commented
i need to be able to extract quality score per market over all scorecard
it is really important to my work as i access performance per market based on quality score overall scorecard which mean overall channels -
Hey!
When navigating the new quality reports experience, the scorecard report will let you filter by the scorecard header custom fields and the user custom fields as well! The rest of the reports found within the new quality reports experience will let you filter by user custom fields as well!Does this feature solve your needs?
Let me know your thoughts and feedback on it :)
Warm regards,
Pauli!
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Adminariel
(Admin, Playvox)
commented
Hello!
We are working on adding the user custom fields and scorecard header custom fields as filters to segment the new Quality reports views. You can now use this in the new experience of the Overview and Scorecard reports.
Ari from Product
