Quality reports add custom fields as filters
To use user and scorecard custom fields data as reports filters
Poder tener reportes por cada custom fields que fue creado en las Scorecards. Actualmente queremos identificar los resultados de QA por cada uno de los productos que tenemos (15), pero actualmente toca crear una scorecard por cada producto.
Report on Agent activation date. Option to filter in QA report by activation date. Benefit: This would give great insight into tenured vs new hires and their impact on quality scores. It might also be useful in Coaching to ensure new hires get the necessary amount of feedback
AdminMadelyn Gengelbach
(Technical Partner Manager, Playvox)
shared this idea
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Adminariel
(Admin, Playvox)
commented
Hello!
We are working on adding the user custom fields and scorecard header custom fields as filters to segment the new Quality reports views. You can now use this in the new experience of the Overview and Scorecard reports.
Ari from Product