Workload: To move evaluations from one analyst to another
When there are multiple analysts assigned to a workload, it would be great to have the ability to swap or relinquish an evaluation for a particular employee to another analyst. The purpose would be to eliminate potential bias, in the event that the analyst is the agent's direct manager or if there is a conflict between those parties that could lead to an assumption of bias.
Adminariel
(Admin, Playvox)
shared this idea
Hello!
I'm happy to announce that the idea was release this week. You can check it here: https://updates.playvox.com/
Ari (Product Manager) from Playvox
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Matthew Prokop
commented
this is a cool start; however, it would be helpful if we had a similar feature directly in the workloads pages - meaning if we are doing manual evaluations and notice Analyst A is supposed to be evaluating someone they aren't able to evaluate (for whatever reason), they can push said agent evaluations over to another Analyst.
alternatively, the workloads could be set up in such a way that allows us to assign agents to specific analysts for evaluation. That would probably be easiest for us users!