calibration custom fields to be pre-filled with the information that was placed in the original evaluation
In scorecards we do have custom fields which are added each time when the evaluation is being done (ticket language, link to the member profile, link to the item listing, if an agent is a newbie, etc)
the custom fields have no effect on calibration score, but nevertheless needs to be re-entered on each calibration session (both evaluate the analyst and evaluate the agent).
This is a time consuming manual process, as the information is already filled in once the evaluation is being done - we need to re-enter the same data once calibration is being done.
We would need the calibration custom fields to be pre-filled with the information that was placed in once the evaluation was done
Adminariel
(Admin, Playvox)
shared this idea
Good news! This was part of our last release and was added as a new configuration to the process.
Regards,
Ari from Playvox Product Management