"Live" workloads, not looking at past interactions
Currently you need to set up workloads based on past interactions, I can't set up a workload to find one call randomly per agent for calls taken this week unless I re-assign a workload everyday and still the analyst will need to keep note on who've they've evaluated and who they haven't
Laura Mosca
shared this idea
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Hey,
I'm Paulina from the Playvox Product team!We have been discussing and analyzing this idea within the team but we want to ensure that this new feature and solution aligns seamlessly with your needs. Your experience and perspective are crucial to us, so I would love to hear from you and have a better understanding of the use cases and challenges you are currently facing. We are committed to providing solutions that genuinely enhance your team's workflow, and your input will greatly contribute to delivering an accurate and efficient solution.
Looking forward to hearing back from you all :)
