Reporting trends
Report dashboard that can be filtered by agent, by scorecard type, by team, etc. that will show the trend per section, trend by questions, etc. and at the same time include the evaluation comment for each occurrences. Rather than going back to the actual evaluation to review them individually.
14
votes
Julie Salazar
shared this idea
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Matthew Prokop
commented
I second this - especially: GENERAL trend by scorecard questions would be great (not errors or correct, but overall score in %)