Target specific conversation types or user queries for QA evaluations
I want to be able to target specific conversation types or user queries for evaluations. I.e. Feature requests/user feedback, bug reports, refunds, subscription failures so we can take a deeper dive into evaluating these conversations. This will help us learn how to improve our customer service and better understand our customers.
3
votes
Cameron Mackinnon
shared this idea
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Ana Gitahy (Manager, Support) commented
Hi Cameron, It seems to be possible today if your CRM is sending this information as metadata. Can you send a support ticket with this request to further investigate? Thanks