Substitutions for Multiple Analysts
Redistribute evaluations across multiple analysts (Team Leaders etc.) for both the substitutions (on PTO) & the re-assignments
21
votes
Anonymous
shared this idea
Hello,
We are happy to announce that this feature is now available in Playvox QM. If you want to know more you can check our October release documentation in the Help Center.
Regards,
-
Adminariel
(Admin, Playvox)
commented
Hello.
How do you redistribute work currently when someone is not present?
- Redistribute equally the pending items between the rest of the analysts in the workload?
- Hand pick which analyst would help and you manually assign the quantities to those analysts that will help?
- Other?