Use different term than "Rejected"
Our quality is heavily soft skill focused, and the Red "Rejected" notice is not ideal. I wonder if a different term could be used instead. Even "Denied" or "No changes warranted" might be less abrasive. Also, maybe a different color than red?
![](https://secure.gravatar.com/avatar/381496e8b8515cb1e3886e0ae1b2aa7b?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)
-
Deniece Burton commented
I agree with this, as per my comments on another suggestion. The language used throughout disputes is very negative and confrontational.
I like Ian's suggestions of Overturned and Upheld. -
Ian Motiee commented
In a previous QA Setting w/ a different employer, we titled disputes as "Overturned"(Dispute Accepted) and "Rating Upheld"(Dispute Rejected) as we've had 1-2 instances of user errors when handling disputes in Playvox.
-
Laura Erickson commented
It wouldn't let me attach this above. Thanks!