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Use different term than "Rejected"

Our quality is heavily soft skill focused, and the Red "Rejected" notice is not ideal. I wonder if a different term could be used instead. Even "Denied" or "No changes warranted" might be less abrasive. Also, maybe a different color than red?

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Laura Erickson shared this idea  ·   ·  Report…  ·  Admin →
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  • Deniece Burton commented  ·   ·  Report

    I agree with this, as per my comments on another suggestion. The language used throughout disputes is very negative and confrontational.
    I like Ian's suggestions of Overturned and Upheld.

  • Ian Motiee commented  ·   ·  Report

    In a previous QA Setting w/ a different employer, we titled disputes as "Overturned"(Dispute Accepted) and "Rating Upheld"(Dispute Rejected) as we've had 1-2 instances of user errors when handling disputes in Playvox.