Agent performance by question group, not just section
Currently, we can pull individual agent reports on the scorecard section, but not by question group. It would be great for us to export this easily instead of needing to export all evals individually and then work with the data to get the information we need.
2
votes
Laura Mosca
shared this idea
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david lee
commented
just add the "group" type to the scorecard overview report as an extra column when downloading would be a start
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david lee
commented
better reporting here would be really useful especially for regulatory outcome which can be tracked across multiple questions in a group